REPORTING TO: Head of Sales
FUNCTION: Sales
Role Purpose
The Key Account Manager is responsible for prospecting and acquisition of new business in line with the Company’s sales targets, growing revenue within existing base, and day-to-day management of client deliverables in order to maintain a high level of client satisfaction that results in account retention. Responsible for planning and execution of a consistent account management strategy aimed at growing and maintaining profitable business through strategic Service Providers/International Carrier partners.
Key Accountabilities:
- Prospect, create and convert sales leads with new and existing customers for attainment of set sales targets
- Build, manage and maintain an active sales pipeline for prospective clients, ensuring that all contacts and activities on the opportunities are accurately and timely logged onto the Sales pipeline management system.
- Attend corporate events as required, including trade exhibitions and shows, to help generate sales interest of our products and services in the market.
- Building and maintaining excellent relationships with existing clients, resolving client queries in a timely manner.
- Ensure regular governance meetings with clients are held and well documented.
- Spearhead the implementation of any service improvement plans agreed with clients
OTHER DIMENSIONS OF THE ROLE
Financial Indicators
- Attainment of Sales targets and input in sales, revenue, and churn forecasting
Non Financial indicators
- Effective Pipeline Management
- Regular and accurate update of CRM
- Maintaining adequate pipeline cover
QUALIFICATIONS AND EXPERIENCE
Bachelor’s degree in business, sales & marketing, or related field.
5 years’ practical experience in IT enterprise service industry, preferably in sales, account management, or technical or product support.
To apply for this job email your details to Chipo.Munzele@inq.inc
Closing Date : 25th February, 2024.
