Account Manager TopFloor Limited

Our client, in the IT Services and Consulting, is seeking an experienced Account
Manager to join their team. As an Account Manager, you will be responsible for
building and maintaining relationships with key clients in the mining belt of Zambia and Central Africa, driving sales growth and ensuring customer satisfaction.

Key Responsibilities

• Serve as the main point of contact for assigned key accounts.
• Develop and maintain strong relationships with clients to understand their
  business needs and objectives.
• Create and implement account plans to drive sales growth and achieve
  revenue targets.
• Provide timely and accurate responses to client queries and concerns.
• Conduct product awareness sessions and facilitate troubleshooting efforts with customers.
• Collaborate with internal teams to ensure successful delivery of products and services to clients.
• Identify opportunities for upselling and cross-selling to increase account
  revenue for the service and product.
• Monitor market trends and competitor activities to stay informed and identify potential business opportunities.
• Prepare regular sales reports and provide insights and recommendations for improvement.

Desired Skills and Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• At least 2 years proven experience as an Account Manager or relevant role, preferably in the technology industry.
• Strong communication and negotiation skills.
• Excellent relationship-building abilities.
• Knowledge of the mining industry and the general procurement process.
• Results-driven, strong sense of empathy and customer-focused mindset.
• Proficient in MS Office and CRM software.
• Strong focus on achieving specific results.