Nhima Information Desk Receptionist Coptic Hospital

Job Description: Nhima Information Desk Receptionist

Position: Nhima Information Desk Receptionist

Reports To: Nhima Reception Supervisor

Job Title Summary: The Receptionist will be responsible for all aspects of patient visit coordination including monitoring patient scheduling and maintaining visit documentation. The receptionist’s role is instrumental in the Hospital’s promise to deliver quality customer service and maintain superior patient satisfaction.

Position Responsibilities:

• Manage daily schedule for physicians; book reasonable number of appointments (mix between well and sick), determinate optimal visit length per patient. Distribute schedule daily to all office staff
• Receive and file clinical, lab, and x-ray results for the hospital.
• Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Receive and welcome patients.
• Obtain revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
• Help patients in distress by responding to emergencies.
• Protect patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Professionally assist doctors, staff, visitors, and patients.
• Maintain confidentiality of all doctors, staff, and patient information.
• Schedule appointments between doctors and patients.
• Liaise between medical departments with discretion and professionalism.
• Verify the membership status of patients on Nhima and advise if any abnormalities.
• Assist with admissions/treatment as per agreed protocols.
• Complete accurate documentation of patient visits.
• Prepare files for triage and doctor visits; manage optimal order of patient visits based on emergency walk-ins, latecomers and regularly scheduled appointments.
• Mange patient visits within the hospital: assist with subsequent scheduling, distribution of forms, directions to triage and doctors’ rooms, complaints, etc
• Contact patients by phone for scheduling reminders and for feedback on cancelled appointments.
• Capture information for patients correctly in the system(e-nhima and apace systems)

Medical Receptionist Requirements:

• Advanced Diploma in any Business related program or health related programs.
• 2 years of experience at a healthcare facility as a medical receptionist role (essential) or Diploma in Clinical Medical Science General will be an added advantage.
• Working knowledge of medical terminology and ICD-10 Diagnosis, E-nhima and Apace systems (highly advantageous).
• Innovative thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the ability to multi-task.
• Ability to work under pressure and react effectively to emergencies.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and IT skills.
• Ability to multi-task in a fast-paced, high stress environment