CRM Supervisor and Specialist Home Pro Enterprise Zambia Limited

CRM Supervisor and Specialist：

Job responsibility：

1. Responsible for the daily management of the CRM system in the branch office, ensuring the smooth operation of the system.
2. Execute promotional activities based on the CRM promotion plan developed by the headquarters and the branch, ensuring the successful implementation of the plan.
3. Manage the work of CRM team members in the branch, follow up, and supervise the completion of tasks.
4. Promote collaboration and communication with the headquarters and within the team, ensuring smooth information flow.
5. Generate regular CRM system usage reports, reporting project progress and issues to the headquarters and country manager.
6. Promptly coordinate resources to address issues raised by customers.
7. Provide training for team members to ensure their understanding of system operations, promotion goals, and tasks.
8. Organize and manage short-term business trips for team members as required by business needs, ensuring the efficient execution of travel tasks.

Job requirement：

1.Educational Background:
– Typically requires a bachelor’s degree, with a major in information technology, computer science, business management, or a related field.

2.Technical Skills:
– Proficient in CRM systems, familiar with mainstream platforms such as Salesforce, HubSpot, Microsoft Dynamics, etc. (Optional)
– Possesses data management and data analysis skills, capable of understanding and optimizing data processes within the system.
– Familiar with API integration and system customization, with the ability to coordinate with the IT team for system development and improvements.

3.Business Understanding:
– Has a profound understanding of the company’s business model and sales processes, capable of effectively integrating CRM systems with business requirements, and devising effective promotion plans and execution strategies.
– Possesses expertise in marketing, sales, and customer service domains.