Senior Desktop Support Engineer

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Puma Energy

Puma Energy is a global integrated midstream and downstream oil company active in close to 45 countries. Formed in 1997 in Central America, Puma Energy has since expanded its activities worldwide, achieving rapid growth, diversification and product line development. The company directly manages over 7,500 employees. Headquartered in Singapore, it has regional hubs in Johannesburg (South Africa), San Juan (Puerto Rico), Brisbane (Australia) and Tallinn (Estonia).

Puma Energy’s core activities in the midstream sector include the supply, storage and transportation of petroleum products. Puma Energy’s activities are underpinned by investment in infrastructure which optimises supply chain systems, capturing value as both asset owner and marketer of product. Puma Energy’s downstream activities include the distribution, retail sales and wholesale of a wide range of refined products, with additional product offerings in the lubricants, bitumen, LPG and marine bunkering sectors. Puma Energy currently has a global network of over 2,000 retail service stations. Puma Energy also provides a robust platform for independent entrepreneurs to develop their businesses, by providing a viable alternative to traditional market supply sources.


Job Description:

The position will involve but is not limited to the following areas of responsibility:

  • Diagnose and resolve day to day technical issues
  • Escalate IT issues to Regional/global IT Infrastructure Management where necessary
  • Responsible for managing Inventory and champion stock control.
  • Provide remote support to users in other regions.
  • Undertake small to medium-sized IT projects as instructed by the Regional/global teams.
  • Provide End User and server support throughout Zambia and AFRICA region
  • Support and maintain Server, Network and Server room under instruction from global teams
  • Setting up and configuring new equipment  in line with business expectations
  • Adhere and actively work to maintaining global IT standards
  • Provide effective basic user training and new user inductions,
  • Install and troubleshoot authorized software.
  • Ensuring security and upgrades are applied correctly and kept up to end user equipment.
  • Antivirus installation on all end User equipment
  • Responsible for logging and tracking warranty repairs
  • Reporting faults and maintaining records on server and site outages.
  • Completing internal user/desk moves including peripherals and printers.
  • Patching of network and phones
  • Ensuring neat and well maintained Desks, Meeting, patch and server rooms.
  • Ensure all IT equipment in meeting rooms are neat and functional state.
  • Complete daily site checks
  • Submit weekly reports to the Regional/global team
  • Requesting and tracking of IT purchases.

Providing basic support and troubleshooting on APC and related UPS/Cabinet Power equipment

Key Responsibilities:

The position will involve but is not limited to the following areas of responsibility:

  • Diagnose and resolve day to day technical issues
  • Escalate IT issues to Regional/global IT Infrastructure Management where necessary
  • Responsible for managing Inventory and champion stock control.
  • Provide remote support to users in other regions.
  • Undertake small to medium-sized IT projects as instructed by the Regional/global teams.
  • Provide End User and server support throughout Zambia and AFRICA region
  • Support and maintain Server, Network and Server room under instruction from global teams
  • Setting up and configuring new equipment  in line with business expectations
  • Adhere and actively work to maintaining global IT standards
  • Provide effective basic user training and new user inductions,
  • Install and troubleshoot authorized software.
  • Ensuring security and upgrades are applied correctly and kept up to end user equipment.
  • Antivirus installation on all end User equipment
  • Responsible for logging and tracking warranty repairs
  • Reporting faults and maintaining records on server and site outages.
  • Completing internal user/desk moves including peripherals and printers.
  • Patching of network and phones
  • Ensuring neat and well maintained Desks, Meeting, patch and server rooms.
  • Ensure all IT equipment in meeting rooms are neat and functional state.
  • Complete daily site checks
  • Submit weekly reports to the Regional/global team
  • Requesting and tracking of IT purchases.

Providing basic support and troubleshooting on APC and related UPS/Cabinet Power equipment


Requirements:

Work Experience:

Experience relevant to this role

Education:

Bachelor of Science (B.S.): Information Technology (Required)

Skills:

4. Computer literacy: Microsoft Office applications, Knowledge and experience in ISM (Information System Management), • Demonstrated ability to work independently and exercise strong technical and business judgment in mission critical IT support functions with-in financial services trading environments.

Languages:

English

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