Country Head, IT Support United Bank for Africa (Z) Ltd

Essential Information:

Ensure the high availability of the Country subsidiary’s IT infrastructure for the service of customers and the conduct of business

Reporting Relationships:

Functionally reports to the COO

Job Duties:

• Ensure the IT infrastructure is available for business and customer service. Promptly resolve any customer complaints or difficulties with the use of the IT infrastructure
• Adapt and implement the Group’s IT polices and make recommendations of changes based on policies of the region.
• Turnaround promptly customer IT problems or requests. Analyze customer feedback and plan strategically to deal with issues at root cause level rather reactional “knee-jerk” management approach.
• Ensure the data centre environment is well managed from conduciveness and security perspectives. Implement stringent change and resource management processes to ensure high systems availability.
• Manage corporate budgets to ensure no negative variances year on year. Ensure cost targets are also met. Institute strong inventory/asset controls for IT equipment. Always engage global OEM to negotiate best discounts and prices for the country subsidiary.
• Ensure 100% availability of FINACLE application or any other Computer Based Application used by UBA Group. Support in a controlled manner application customizations required to meet business needs.
• Maintain a standard desktop environment within the country subsidiary that ensures optimal use of hardware and network resources and provides a secure computing environment.
• Consolidate UBA Group application architecture in the country subsidiary to the extent of creating productivity leverage for systems construction and a uniform platform for support and standard architecture/environment for hardware, database and network.
• Attract, train and develop high caliber staff for future management of the IT function within the region. Motivate staff and create a conducive environment for staff to enjoy working for the country subsidiary.

Key Performance Indicators:

• Level of coverage of IT infrastructure bank-wide
• Number of complaints from staffs
• Time rate for responding to complaints
• Availability of resources on all Enterprise servers
• Timely conclusion of assigned deliverables and projects
• Level of network coverage bank-wide
• Level of customer satisfaction

Skills:

• Network Design and Optimization Skills
• Analytical Skills
• Good Customer Relations Skills
• Leadership Skills
• Close Attention to Detail.
• Communication Skills (written and oral)
• Interpersonal Skills
• Continuous learning
• IT Support Skills
• Server (physical and cloud) infrastructure Management

Job Requirements & Knowledge:

• Banking operations, policies and procedures
• Satellite, VSAT, Narrow Band & Broadband Radio Technologies
• Digital Subscriber Line, ISDN, Basic Rate Interface.
• OSI Stack Level 1,2,3, 4 & 5 Knowledge
• MS Office Suite including MS Project & Visio
• Router & Network Switch – Configuration and Trouble Shooting
• Transmission and Routing Protocols
• Voice Switching, Voice over IP and GSM/GPRS Technologies.
• Technical knowledge in Information Technology.
• Business management concepts and techniques.
• Good knowledge of digital banking trends.

Application requirements:

• Minimum education level –First Degree in computer science, mathematics or related fields, Higher degrees/MBA/Professional Certification compulsory
• Minimum experience – 8 years’ relevant work experience, 4 years’ in IT leadership/management position