Management Information Administrator AGL Zambia Limited

AGL (Africa Global Logistics) is the reference multimodal logistics operator (port, logistics, sea and rail) in Africa.

The company is now part of the MSC Group, a leading shipping and logistics group. Having developed its expertise over more than a century and with more than 23,000 employees working in 49 countries, AGL provides its African and global customers with global, customized and innovative logistics solutions, with the goal of contributing in a sustainable way to the transformations of Africa. AGL is also present in Haiti and Timor.

AGL Zambia Limited is pleased to announce an incredibly exciting opportunity to join the Management of the Information Systems (MIS) at our Lusaka Head Office as Management Information Systems Administrator

How Will You Impact AGL Zambia Ltd?

Under the supervision of the Country Manger Information Systems, you will assist with designing and planning the transition in hardware and software infrastructure (if part of the BUILD domain), Service Desk (if part of RUN domain): IT support for users, continuity of service (if part of the RUN domain) and for Operations (hardware and software infrastructure) on the day-to-day:

• Ensure a ITIL MIS support process (single point of contact for helpdesk, ITSM ticketing, troubleshooting, logs analyse, reporting, Centre on monitoring) for users in the scope of work (if part of the RUN domain).
• Ensure production follow-up on a daily, weekly, monthly basis (if part of the RUN domain).
• Manage IT Hardware resources (see inventory and capacity planning in deliverables here after).
• Manage IT Hardware resources (see inventory and capacity planning in deliverables here after).
• Manage IT Infrastructure projects/major change in the state of the art: express of needs from users, planning of implementation (priorities), specifications book, tender, supplier choice, user acceptance test.
• Apply Bollore AGLL security and licensing policies.
• Manage IT Infrastructure related contracts and SLA: Review supplier’s contracts making sure they are in accordance with AGL requirements, meeting our expectations. Eventually apply the penalties for non compliance.
• Ensure IT Infrastructure management is compliant with ISO processes, ITIL processes and QHSE processes.
• Techno watch, anticipate new technologies.
• Maintain and update documentation of procedures and configurations.
• Hardware inventory (including IT contracts). Frequency = DAILY, WEEKLY, MONTHLY
• Must be the custodian of the group norms and policies respect: Use only Business applications/MIS services compliant with AGL IT catalogue.
• Contribute in Infrastructure Action plan update. Frequency = MONTHLY
• Weekly meeting with IT Infrastructure Manager. Frequency = WEEKLY
• Capacity planning (mainly for telecommunications and hardware but also human resources) Frequency = QUATERLY
• Ensure capacity planning for IT Infrastructure
• Projects UAT (User Acceptance Test). Frequency = ONE UAT PER PROJECT

What You Need to Succeed.

Degree in Information Technology or Computer Science ITIL foundations certified.
Bachelor’s degree level in Chartered Institute in Procurement & Supply Chain (CIPS) or equivalent

• Strong knowledge in Microsoft Active Directory environment is an added advantage.
• Knowledge in network/telecom (Cisco certifications appreciated)
• Knowledge in VMWare virtualization technology environment would be an added-value.
• Knowledge in IBM AS/400 environment would be a “plus”
• Excellent interpersonal and communication skills
• Meeting skills
• Customer care
• Synthetic
• Conceptual
• Technical
• Analytical
• Agile / Open-minded
• Serious
• Team Player
• Interpersonal Skill
• Integrity / Loyalty
• Flexible
• Strong trouble shooting skills
• Problem-solving aptitude