JOB PURPOSE
To represent and service the needs of Business Banking (BB) clients at the branch level focusing on customer service, query resolution, in-branch sales and customer on-boarding
Under the supervision of the Senior Relationship Manager following are among the Job Key Responsibilities: –
- Actively seek to grow number of assigned branch active Business Banking customers and accompanying balance sheet and income
- Build in-depth knowledge of Business Banking and Retail products and apply this knowledge to satisfy customer needs and meet sales targets.
- Sell Business Banking accounts and onboard walk-in customers in the branch
- Cross and upsell products to walk-in customers to increase product utilization per customer in allocated branch
- Generate and pass on leads to relationship managers and product specialists for products including loans, trade and cash management services
- Maintain regular communication with clients, understand their financial needs and provide financial solutions
- Ensure delivery of the Business Banking value proposition and branch customer journey
- Deliver high quality customer interactions by being prepared and maintaining a professional manner and appearance at all times
- Resolve BB customer service requests and queries in a timeously manner including escalation to relevant teams for closure with feedback provided to the client promptly
- Take responsibility for BB customer complaints received through the branch and ensure closure or resolution by relevant stakeholders
- Maintain sustainable relationships with prospective and existing customers by taking an interest in their business and understanding their banking needs including tracking services consumed including from all financial institutions
- Respond to the customers information requests including providing basic training support on how use bank products and channels
- Adherence to Zanaco operations manual and other relevant manuals
- Execute activities within risk and compliance requirements
- Provide proper and correct product information
- Correct and error free execution of sales processes (Leads, campaigns, opening of accounts and cross sell)
- Compliance with internal procedures and processes
- Compile sales and service performance reports for submission to line manager
- Manage dormant accounts ensuring clients activate accounts or close accounts if no longer required.
- Take ownership for ensuring that all accounts opened are KYC-AML compliant (Know Your Customer and Anti Money Laundering) and tagged to the appropriate relationship manager
- Ensure 100% KYC compliance and regulatory requirements in all interactions with clients
- Any other responsibilities or tasks as maybe assigned by management.
INTERNAL/EXTERNAL CONTACT
External: CIB and BB Customers and other customers using transactional banking solutions
Internal: All Divisions.
QUALIFICATIONS AND EXPERIENCE
- Bachelor’s Degree in Business, or banking qualification preferable
- Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects
- 2 years in customer-facing sales or service role in financial services industry
- Experience working with SMEs and/or corporate clients is an added advantage
- Good knowledge of banking systems and processes used by the bank and customers
- Familiarity with international best practices and global trends in the cash management sector
- Technical knowledge in business finance tools, products and methodologies an added advantage
- Knowledge of legal and regulatory issues typical for country banking systems.
- Ability to understand main aspects of a financial institution’s operations an added advantage
- Strong knowledge of Bank products and channels an added advantage
JOB CORE COMPETENCIES
- Communication and presentation skills.
- Attention to detail and accuracy
- Ability to work independently under strict deadlines
- Proficiency in using MS Office applications especially Excel and PowerPoint
- Customer-centric and results oriented with good problem-solving skills
- Good planning and organizational skills
- Personable character with ability to deliver consistent high-quality customer interactions
- Strong selling and negotiation skill
- Ability and willingness to learn
- Team player with high integrity and accountability
Submit your CV and Application on Company Website : Click Here
Closing Date : 30th April, 2024.