Job Summary
Reporting to the Manager Customer Service and offering front line support for clients and customers by providing helpful information, answering questions, and responding to complaints to ensure that customers are satisfied with products, services
and features.
Duties/Responsibilities
New Business Acquisition
New Business Acquisition by assisting in closing leads as and when required by:
- Following Up on prospective clients
- Customer Experience
- Ensure that all claims are paid on time all the time
- Handling all complaints submitted by clients in a time manner.
- Provide product information on request to clients
- Receive all queries inclusive group business and life clients where necessary direct queries to the Customer Services/Provincial Manager or Agents.
- Keeping of client records.
- Attend to all walk in clients and telephone clients and direct them accordingly
- Answer all incoming calls and assist callers accordingly through WhatsApp, SMS, and Live Cat.
- Update all basic details for all clients at point of contact to ensure the database has up-to-date records.
Minimum qualifications and experience
- Full Grade 12 Certificate or equivalent.
- Diploma in Business Administration/or related field
- 1-2 years post qualification work experience
- Customer care skills, basic computer skills in Microsoft Word and Excel, acceptable analytical skills, communication skills (both oral and written)
- High integrity
- Ability to plan and schedule work with minimum supervision
Other required attributes
- Be able to demonstrate self-confidence, maturity, and ability to work independently and deliver results without close supervision.
- Be results-orientated with entrepreneurial drive to achieve set goals.
- Be able to demonstrate a keen ability to inter-relate with people of diverse backgrounds and have a service-oriented disposition.
- Mature and good communication skill (both orally and written)
- Should be aggressive, effective communicator, team player, sociable, versatile, resourceful, hardworking, and self-initiative.
- Good presentation & interpersonal skills.
- Passionate, energetic and confident.
Interested candidates who meet the minimum qualifications should apply to the Head of Human Resources, Sanlam Life Insurance Zambia Limited, Zenera House, Corner Lagos and Lubuto Roads P.O. Box 31991, Lusaka Zambia or email to vacancies@zm.sanlam.com
Kindly scan the Application, CV as one pdf document
