IT Support Engineer
Job Summary:
We are looking for a proactive and customer-oriented IT Support Engineer to join our
team. The IT Support Engineer will be responsible for providing technical assistance and support to end-users within our organization. This role involves diagnosing and resolving IT issues, installing and configuring hardware and software, and ensuring the smooth operation of our IT systems.
Responsibilities.
- Provide technical support and troubleshooting assistance to end users via phone, email, or in person.
- Diagnose and resolve hardware, software, and network issues in a timely manner.
- Install, configure, and upgrade computer hardware, software, and peripherals.
- Monitor system performance and troubleshoot issues related to Learning
Management System Student Record Management Systems, and other IT systems to ensure optimal operation. - Manage user accounts, permissions, and access rights for LMS and SRMS platforms.
- Implement and maintain backup and disaster recovery solutions for LMS and SRMS data.
- Perform system and software updates, patches, and upgrades.
- Ensure data security and integrity by implementing security measures and backup solutions.
- Document and maintain accurate records of IT assets, configurations, and support requests.
- Assist in the procurement and deployment of IT equipment and software.
- Collaborate with other IT staff and departments to implement IT projects and initiatives.
- Provide training and guidance to end-users on IT systems and applications.
- Stay up-to-date with industry trends and best practices in IT support.
- Develop and edit the institution website using any web development tools.
Qualifications.
- Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
- Proven experience in IT support or a related role.
- Strong knowledge of Windows and/or Mac operating systems.
- Familiarity with networking concepts, protocols, and technologies.
- Experience with troubleshooting hardware, software, and network issues.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and work efficiently under pressure.
- Customer-focused attitude with a commitment to providing exceptional service.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
they are applying for and submit their applications comprising the following: a) Letter of application; b) Curriculum Vitae; c) Certified copies of relevant academic and professional certificates; d) Names, Cell Phone numbers, E-mail and postal addresses of three (3) referees, two (2) of whom must be professional referees.
All applications should be addressed to:
The Registrar Zambian Open University Newfoundland Campus Farm Plot No. 7096 P. o. Box 31925 LUSAKA WEST
Applications can also be sent electronically to: registrar@zaou.ac.zm/choto.siame@zaou.ac.zm/grace.ndhlovu@zaou.ac.zm Closing date for receipt of applications is 14th May, 2024
