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Customer Service Team Lead at SPENN

Career Opportunity

Job Title: Customer Service Team Lead
Reports to: Customer Service & KYC Manager
Location: Zambia

About SPENN

SPENN is a global Mobile Banking App developed by Blockbonds AS, a Norwegian Fintech company. Through the SPENN app, everyone can access services such as; payments to anyone, anywhere, shop in local stores, e-commerce, saving money and investment capabilities secure, instantly and free. The SPENN app is completely free to download and use. We believe that everyone should have equal access to banking services. If you share our values, we would love to have you on board our team, and commonly work towards success for our brand!

SPENN is a global mobile Banking App with a vision to give banking access to everyone, regardless of demographical, sociocultural and geographical factors. SPENN currently has a presence in 4 markets in Asia and Africa. We use our own payment solution to pay for all costs within the company.

Position Overview

We are looking for someone capable of taking responsibility of all customer service related issues throughout Zambia market. The role addresses customer’s inquiries, issues and concerns through email, chat, social media and even phone.

As the customer support team lead (CSTL), you must possess strong leadership skills and a good team player. You must have the ability to train and couch staff, create and maintain routines, form and develop the customer support department in Zambia, in a structured and systematic way.

We expect a high quality of work, and need someone to take the responsibility that comes with this role. As the CSTL, you will be a part of an amazing global Customer Service Team who strives to offer first-rate service to our customer’s and where ideas can be shared and improvements can be made.

Duties & Responsibilities

Skills & Qualifications

Company Perks & Benefits

Please send your resume and cover letter to:

Caroline Kirimi, Customer Service & KYC Manager– caroline@spenn.com

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