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Telesales (SAZM21) Unicaf

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Unicaf, the leading online platform in sub-Saharan Africa offering quality higher education degree programmes in collaboration with UK, US, African and European universities, is growing and looking for Telesales staff in Lusaka, Zambia.

Main Tasks & Responsibilities

  • Support and provide superior service to customers via phone
  • Use questioning and listing skills that support and effective telephone conversation
  • Provide customers with product and service information
  • Process documents, forms and applications
  • Identify and escalate priority issues

Key Competencies

  • Excellent verbal and written command of the English
  • Excellent conversational skills through the phone in English
  • Excellent computer skills (typing skills will be considered an advantage)
  • Attention to detail
  • Excellent time management
  • Ability to reach assigned targets

To apply, please submit your application, stating “Telesales (SAZM-MAR-21)” in the subject line, with a copy of your CV by email to

Closing Date : 18th April, 2021.

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