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Senior Associate – Human Capital Administration TopFloor Zambia

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We are actively recruiting a Senior Associate – Human Capital Administration to join our vibrant team at TopFloor Zambia.


Human Capital Administration

  • Query and grievance management of outsourced human capital clients
  • Data input with accuracy, filing and handling.
  • Ensure pre- and-post-employment requirements are met (reference checks, medicals, police certification).
  • Monitor and report the working standards and health and safety of the workforce.
  • Support the preparation of monthly payroll and handle all related tasks for payroll compliance.
  • Filing and updating of all outsourced human capital employee files.
  • Manage all administrative duties for assigned outsourced human capital clients including arrangement of transport and lodging where necessary.
  • Prepare documentation and send it to senior staff member to review and approve prior to circulation or distribution to clients.
  • Prepare monthly service reports and statutory reports for submission to necessary statutory bodies.
  • Support the completion of necessary immigration and citizenship documents and procedures for expatriate staff members.
  • Interview clients’ customers, competitors, suppliers and employers; to form the basis of the team’s strategic recommendation.
  • Serving as external consultant by analysing a company’s current HR policy and program, and recommending solutions to improve relationship with clients.
  • Assist the manager to develop, revise, and implement HR solutions.
  • Assist the manager to prepare and maintain reports related to specific HR projects for clients.
  • Support the Human capital outsourcing service division by preparing and explaining the following documents to existing and new clients:
    – Contracts of Employment
    – Employee Handbook
    – First Day Induction (On Boarding)
    – Performance Review Process
    – Job Descriptions
    – Exit Interview Process
    – Payroll Processing

Human Capital Talent Management

  • Manage the recruitment of staff for clients (sourcing, screening, shortlisting, scheduling of interviews etc.)
  • Execute recruiting plans.
  • Build networks to find qualified passive candidates
  • Network through industry contacts, association memberships, trade groups and employees.
  • Lead the creation of a recruiting and interviewing plan for each open position.
  • Efficiently and effectively fill open positions.
  • Develop a pool of qualified candidates in advance of need.
  • Review applicants to evaluate if they meet the position requirements.
  • Develop interview tools and conduct interviews for the different job vacancies for internal and external clients.
  • Maintain all pertinent applicant and interview data for record keeping and prepare interview reports
  • Performing reference and background checks for potential employees.
  • Writing and forwarding rejection letters/emails
  • Work in collaboration with Human Capital Outsourcing Manager and the internal Marketing lead to advertise openings;
    – On the website recruiting page.
    – On social and professional networking sites to identify and source candidates.
  • Perform other duties as assigned.


  • Bachelor’s Degree in Human Resources.
  • Possession of a project management qualification is an added advantage
  • At least 3 years’ experience in a similar role.
  • Must have updated knowledge of Zambian labour laws and be in touch with HRM best practices
  • Must have working knowledge of MS Office (Word, Excel and PowerPoint)
  • Must have integrity and be able to do the right thing with transparency
  • Must have demonstrable attention to detail
  • Should have exceptional Communication skills (oral and written)
  • Must be intrinsically aligned to service provision centres around people.
  • Ability to manage client relationships and meet service expectations in line with Service Level Agreements
  • Must possess Presentation Skills and be able to make presentations to different levels of management
  • Demonstrable professionalism and focus on service
  • Must align to TopFloor Values (People Development, Integrity, Professional and Quality Service, Flexibility and Team Work)

Applicants should send their resumes to with the job title as email subject before 30th April 2021. Only shortlisted candidates will be contacted.

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