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Phone Processing Officers Human Rights Commission


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PHONE PROCESSING OFFICERS

Services/Work Description: Phone Processing Officer (2 positions)

Post Title: Phone Processing Officer

The Phone Processors work with the Data Processors and are under the direct supervision of the Analyst Team. They are an integral part of the EWER system as they collect, verify and transmit all received data (through the phone line that will be set up for the EWS) to the Data processors and the Analysts and Communication Team. The Phone processors verify the information, ensure that all information is timely and accurately recorded in the system and highlight urgent reports. In this context, HRC Zambia is looking for Phone Processors with recognised skills for the operationalization of the Early Warning and Early Response System

SCOPE OF THE ASSIGNMENT

The main purpose of this assignment is to support the HRC and its partners in the implementation and running of the Early Warning System ICT platform, ensuring a smooth flow of information between the district/ provincial level and the Lusaka based Situation Room in a proactive and

  • Identify and group reports referring to the same incident/event.
  • Ensure information in system/platform received through the hotline go through agreed upon verification processes.
  • Ensure information in system/platform received through phone are accurate and meet all standard operating procedures criteria.
  • Support follow-up on incidents as well as after-Action review by the Analysis team.
  • Liaise with the HRC Hotline staff to incorporate relevant and verified incidents into the platform and serve as the point of contact for the HRC hotline staff.
  • Provision of front-desk service to the Data processors, Analyst and Communication experts.
  • Support the data processors and analysis team by collecting and compiling data, creating and generating queries, preparing and storing reports and documents utilizing databases,  spreadsheets, communications and other software packages as agreed upon by the team.
  • Collect, compile and manage contact information lists and ensure accuracy of the information provided by partners’ and monitors through follow up where necessary.
  • Support the maintenance of the IT system, and solution of minor technical problems.
  • Provide any additional support as requested by the Data processors and Analysts.

RECRUITMENT QUALIFICATIONS


Education: A minimum of a BA degree in ICT, Computer Science, Data Administration or related subject. Those with qualifications/expertise in more than one area will have added advantage.

Work Experience:

  • A minimum of 1 to 2 years of experience working in data analysis, statistics or related fields
  • Knowledge and understanding of the Zambian political landscape

Functional Skills:

  • GIS qualifications considered an asset
  • Excellent interpersonal and teamwork skills;
  • Proven ability to meet deadlines and work with minimum supervision;
  • Attention to detail and ability to effectively prioritize and execute tasks while under pressure;
  • Ability to work in a sensitive environment and maintain confidentiality standards.

INSTITUTIONAL ARRANGEMENT/REPORTING RELATIONSHIPS

The Phone Operator will be reporting to the Analyst Team of the Situation Room based in Lusaka, Zambia

DURATION OF THE ASSIGNMENT

The engagement of the Phone Operator will be 3 months (or 4 months depending on whether a rerun will take place).

PAYMENT MILESTONES AGAINST DELIVERABLES

The successful candidate shall receive his/her payments on a monthly basis

All applications should be addressed to the undersigned no later than Monday 17th May 2021.
Applicants should enclose Curriculum Vitae’s and photocopies of relevant certificates/documents. Original Certificates must be produced during interviews for the shortlisted candidates. Applicants are encouraged to bring their applications in person or send them by post. Telephone enquiries will not be entertained.

The Director, Human Rights Commission, Human Rights House (Ministry of Lands Premises) Independence Avenue, P.O. Box 33812, Lusaka.

The Human Rights Commission is a National Human Rights Institution established under Article 230 (i) of the Constitution of Zambia [as amendment] Act No. 2 of 2016 with a broad mandate of ensuring that the Bill of Rights is upheld and protected.

Website: www.hrc.org.zm

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