- Company: Amref Health Africa Zambia
- Location: Zambia
- State: Zambia
- Job type: Full-Time
- Job category: IT/Telecom Jobs in Zambia
ICT Assistant (Ref/2021/12/002)
Main purpose of the job
With a matrix reporting arrangement, the incumbent shall initiate and maintain dynamic information systems that caters for Amref’s information technology needs and ensure use of appropriate information technology in line with the Amref’s ICT corporate policy and strategy.
Specific Key Responsibilities:
Responsibilities will include, but not limited to the following:
Network Administration Services
- Installing and configuring computer networks and systems
- Identifying and solving any problems that arise with computer networks and systems
- Maintaining existing software and hardware and upgrading any that have become obsolete
- Monitoring computer networks and systems to identify how performance can be improved
- Regular evaluate current computer hardware/software in order to provide a timely replacement schedule or upgrade;
- Test new programs before user installation and implantation; and
- Set up and maintain all internet and E-mail accounts and configurations.
Technical Support and Capacity Building
- Receive (telephone, e-mail, delegation, monitoring tools, visit) and diagnosing issues from all staff for appropriate solutions;
- Provide relevant information about the system to enable resource access;
- Guide users systematically to trouble shoot systems and offering immediate and alternative solution to issues;
- Empower users by sending system tips and guidance instruction;
- Log user issue for escalation either to the ICT Director or product/service supplier;
- Facilitate IT training to all Amref staff in Southern African for effective utilization of AMREF core systems and new products; and
- Provide technical support and trouble-shooting for installed servers, including implementation of disaster recovery plans and prepare standard procedures for monitoring servers, and ensure that they are fully operational.
System & Information Security
- Undertake unexpected and regular ICT support visits to country programs for on-site as well as remote connection support;
- Provide support country program in setting up the infrastructure for virtualization and private cloud basics;
- Administer E-policy McAfee antivirus and client update and configuration;
- Publish internal resource for external access like in magic, outlook anywhere & web access and
- Patch application with current security updates and hot fixes.
System analysis, development, implementation and maintenance
- Participate in virtual servers design, implementation and maintenance;
- Perform infrastructure/software design development to ensure compatibility and operationally with Amref’s LAN and WAN requirements;
- Participate in the definition, designing, testing and implementation of new Information Technology (IT) hardware and software standards for Amref based on user requirements and in accordance with the strategy and direction. Resolve any Hardware (PCs, Routers, switches, Servers & PABX) Configuration related problems;
- Test and configure all new equipment, particularly notebooks, desktops, and servers, to ensure compatibility with Amref requirements and standards.
Inventory management & Maintenance
- Maintain software and hardware inventory;
- Ensure secure custody of equipment within the Amref; and
- Supervise equipment preventive maintenance and carry out a regular evaluation of current hardware/software in order to provide a timely replacement schedule or upgrade.
- Information Management
- Coordinate the production of technical instruction materials for technical and user support and ensure the documentations are kept up to date.
Qualifications, experience and key competencies required:
- Diploma in Information Technology, Computer Science or related field;
- Four (4) years working in a network environment infrastructure;
- Microsoft certified Systems Engineer; (Added Advantage)
- Networking certifications e.g. CISCO certifications; and Virtual Systems Certifications – VMware.(Added Advantage)
- Systems Administration and Management;
- LAN and WAN management;
- Hardware and software integration and maintenance;
- ERP configurations and Administrations;
- Excellent technical knowledge of computer applications and systems; and
- Exposure to diverse-multicultural environment.
- Good logical diagnostic skills and ability to exercise good judgement in the resolution of problems;
- Exercise Confidentiality, integrity and Ethical
- Team worker and excellent communication skills
To apply, please send your current (CV) resume and cover letter with 3 traceable referees before Friday 7th January, 2021 to recruitment.Zambia@amref.org quoting the RELEVANT REFERENCE SUBJECT LINE. Only shortlisted candidates will be contacted due to large volumes of applications we receive. Kindly be advised that Hard copy applications will not be accepted.
NOTE: Duly note that Amref Health Africa does not require applicants to pay any money at whatever stage of the recruitment and selection process and have not retained any agent in connection with recruitment. Amref Health Africa is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. Amref is an equal opportunity employer and has a non-smoking policy.
