Operations Manager Children International Zambia

ROLES AND RESPONSIBILITIES Operations Management and Program Support Functions

Monitor and follow up field program interventions at the Community Centers to ensure operational strengthening and continuous learning for greater impact.
Support Sponsor Relationship requirement collection activities as necessary and follow up with Community Center Coordinators so that targets are achieved on time and with quality, in adherence with established protocols and guidelines.
Manage and lead the Operations team effectively, promoting CI values, ensuring adherence to CI policies, and encouraging alignment while creating synergies amongst departments.
Coordinate with Programs Manager and Community Center Coordinators the implementation of volunteer engagement and recognition programs.
Coordinate with the Programs and Purchasing Department all the logistics related to benefit and mass gift distributions.
Participate in joint forums with members of the managerial team to continuously improve Operations, optimize community center performance, and achieve higher levels of field impact.
Design and execute strategies to improve Community center operation in general.
Community Interventions

Handle relationship management with volunteers, sponsored families, and served communities at large by actively participating and leading initiatives such as Family Connect, periodic field visits to served communities, constituent voice, and others.
Support the CCC’s in the design of strategies to continuously improve relationships within sponsored communities and manage conflict resolution as necessary.

Administrative Duties

Ensure adherence to financial, administrative, and internal control policies and procedures in each Community Center and by all field staff.
Review monthly financial reports including variance reports and the status of the execution of the goals and expectations. Monitor and ensure that the goals & expectations are implemented according to plan.
Review and approve purchasing requests as per the purchasing guidelines for facility maintenance, logistics, and other supplies as requested.
Ensure the appropriate usage of fixed assets in the Community Centers and report any risk to the Agency Director.
Monitor and prevent the existence of conflicts of interest in the Community Center.
Guarantee corrective measures resulting from internal audits to Community Centers.
Actively participate in key staff meetings and any other Agency committee to support decision-making from the community center perspective.
People Management Work with the Talent Growth Team and other key staff to:

Identify manpower needs and support recruitment of relevant and essential staff members in line with the work plans.
Implement effective staff performance and potential conversations and conduct regular performance reviews with team members to enable a high-performance value-driven culture within the team and the agency.
Quickly and effectively deal with conflict and HR-related issues (performance or behavior-related issues) that affect operations.
Provide mentoring and proactive problem-solving support to direct reports. Ensure that the staff have requisite training for the fulfillment of job functions.
Proactively lead the Community Center teams through change by championing improvement initiatives, agency-wide changes, or CIKC originated change projects.
EDUCATION, EXPERIENCE AND KEY SKILLS:

University degree in Business Administration, Social Management and Development, Project Management or a similar field. Postgraduate studies in child and youth protection, strategy execution or social innovation are a plus. Significant relevant experience may be considered in lieu of a degree in certain cases.
Minimum 5 years of experience leading teams.
Managing projects, programs, teams
Good interpersonal skills, demonstrating respectful treatment of others and strong relationship building with people of all levels, both internally as well as externally.
Ability to develop and coach teams.
Good verbal and written communication in the local language, as well as excellent documenting and report writing skills. Ideally bilingual.
Good computer and software skills such as MS Office suite, database management systems (i.e., Power BI, Dynamics or similar)
Experience in living in, collaborating with, or supporting marginalized communities preferred
ATTRIBUTES

Self-motivated and proactive with a high level of compassion, empathy and integrity
Passion to work on complex social causes, especially the cause of children and youth
Actively pursues learning and self-development; seeks feedback; modifies behavior considering right feedback.
Strongly believes in collaboration and teamwork.
Proven ability to deal effectively with and resolve conflict and confrontation.
Results and impact-oriented