Operations Manager KYP (Reputable Company)

Operations Manager 

Our Hotel on the Copperbelt seeks to recruit a Hotel Operations Manager to join the team.

As the Hotel Operations Manager you will assist with the smooth day to day running of all Hotel operations.

The Hotel Operations Manager will have a background in Hotels with Food & Beverage operational experience and excellent people management & leadership skills.

To meet the challenge of this role you will have:

• 2 years’ experience working in the industry working at management level or above in a recognized Hotel
• Passion for and understanding of hospitality industry and what it takes to deliver it
• Empathetic with good communication skills and gravitas to take control when needed
• Quick thinking, resourceful and able to solve problems ’in the moment’
  Able to work well under pressure in a fast paced and changing environment
• Able to work positively and collaboratively as part of a team
  Willing to work in rotating shifts including weekends and public holidays
  Good knowledge of spoken and written English
  2 years’ experience working in the industry working at management level or above
• Strong people management skills and will be someone who enjoys inspiring, developing and motivating a team
• Experience of planning, developing and implementing new initiatives
  Up to date knowledge of statutory obligations
• A proven track record in exceptional service delivery and achieving goals and objectives
• Proficient in hotel software

Desirable:

• Grade 12 school certificate
• Must have a minimum of a Diploma in Hotel Management from a well-recognized institute
• Basic computer skills and industry related reporting software
• Basic knowledge with a POS System
• Basic knowledge with Open table
• Industry related certifications

You will be accountable for:

• Organizing the logistics for our Hotel
• Leading the team to consistently deliver quality service
• Making sure that no guest leaves the hotel unhappy, through prompt and graceful guest recoveries
• Staying focused on the financial aspects of the department and achieving set targets
• Ensuring the correct food, beverage and staffing is ordered for each event
• Holding motivating team briefings, and assigning responsibilities so that teams are fully briefed on the event and set up for success delivering to client specifications and Hotel standards
• Training, empowering and inspiring your team so that that all operating standards, grooming standards and extraordinary service levels are achieved
• Developing and empowering your team to manage guest recovery situations promptly and gracefully
• Being visible in the operation and taking ownership of the success of the event start to finish
• Complying with all the food hygiene, health & safety policies
• Ensuring there is good communication day to day within your team and across the hotel
• Supporting the General manager in ensuring financial goals are being achieved and applying corrective actions if needed
• Producing post event reports on performance highlighting any challenges, praise, timings, food served, and revenues.