Head: Operations Hollard Insurance

Hello…an exciting new opportunity has just become available in our HINT, Life Operations area. We are looking to recruit a Head of Operations. This role is based in Zambia, Lusaka.

To support the strategic goals of the Hollard Life Zambia by ensuring systems, processes and efficiency models are implemented; through innovative solutions.

Formulate and deliver operations strategy in line with Zambia Life operating model

Drive operational excellence in the Zambia Life value chain

Drive towards lowest possible renewal cost per policy

Continuously improve business processes and operational efficiencies

Ensure overall efficient running of the Zambia Life administrative departments

Critical analysis and interpretation of business requirements to optimize resources

Responsible for reviewing and maintaining service level agreements with suppliers

Implement best practice principles in people management and development

Manage maintenance costs

Develop operational capability to handle different types of schemes and products

Effectively implement continuous improvement initiatives

Manage customer compliments and complaints