Store Manager

Overview

Overview: Our client in the retail industry is looking for a stores manager that can deliver individual stores sales growth and profitability targets, through ensuring that the customer is at the heart of everything we do, that all selling, promotional and operational initiatives and processes are effectively implemented and executed in a sustainable way, and by identifying, developing and coaching, and retaining a highly competent and energized store team, who take ownership and accountability for their business. The ideal candidate must have high integrity standards.

Competencies/ responsibilities:

• Demonstrates passion and commitment for:
• Excellence
• The customer
• The brand and organization
• Each other
• South Africa and transformation
• Sustainability
• Planning and organizing

• Systematically plans and organizes work using goal setting or targets
• Creates work schedules according to operating procedures in order to achieve the results required of the business unit
• Manages and structures time effectively.
• Understand themselves and the impact they have on the people they interact with and the organization culture
• Adjust their behaviour accordingly
• Awareness of business unit goals and required work standards
• Checks that work is done according to due processes and work standards to ensure that quality and productivity standards are met
• Minimizes errors
• Focusses on details and is thorough in execution
• Works co-operatively with others
• Makes valuable contributions to outputs of the team in order to assist in achieving the required goals/targets
• Sensitive to needs of others and respects their views
• Displays a positive attitude when relating to customers
• Demonstrates an awareness and willingness to respond to customers in order to meet their needs, requirements and expectations.
• Effectively manages people to execute operating plan.
• Manage work in a positive and consistent way that creates challenging
• Demonstrate and deliver customer service as the Cole value of the business.
• Deliver against all set targets as per the stores scorecard, and coach and develop individual team members to deliver against their job profiles and to focus and deliver their unique contribution
• Deliver against all set targets as per the stores scorecard, and coach and develop individual team
• Implement selling and promotional initiatives to ensure customer satisfaction.
• Manage strategy, plan and financials of the entire store together with management team.
• Must perform Store finance and admin role (if no SAM) to ensure smooth running of the cash office.
• Drive trading and density of the store through department managers and coordinators.
• Drive shop keeping disciplines and ensure to score 85% and above Audit scores.
• Managing teams and people
• Possesses detailed information about a product or service, its qualities/properties and uses/applications
• Selling skills, Persuades client to buy a product or service
• Makes a proposal that is acceptable to the client by drawing on product knowledge.
• Demonstrates a commitment to high performance – is delivery focused and goal driven, flexible and thrives on and responds to performance feedback
• Good leader and coach of talent
• Team development
• Understanding of the company Culture
• Strong merchant trader skills
• C&GM (& Foods where relevant) Retail Store operations competence
• Effectively align store teams through ‘Let’s talk’ (consistent and active communication and engagement sessions) that are based on the fundamental principles of the business leadership program (BLP)
• Constantly seek opportunities within and outside the store to increase sales and maximize returns on space and stock

JOB REQUIREMENTS

Internal

• Commercial qualification e.g. Retail Business Management Diploma or relevant degree
• Full Grade 12
• The ability and flexibility to work different shifts.
• Consistent IPM 3/4
• No final written warning on record.
• Computer Literacy Skills- able to use MS Word and Excel

External

• Commercial qualification e.g. Retail Business Management Diploma or relevant degree
• Full Grade 12
• Three references of conduct (work and personal)
• Previous experience in the Retail or Fast-Moving Consumer Goods industry, would be advantageous.
• Computer Literacy Skills- able to use MS Word and Excel
• Relevant experience competent and successful in-service industry.

ADDITIONAL CRITERIA

• Must have high integrity standards