ICT Systems Technicians Shorthorn Printers Limited

1. ICT SYSTEMS TECHNICIAN (1 position)

Job Purpose: To undertake the design and development of appropriate computer systems/programmes and production of systems documentation in order to facilitate easy processing, storage and security of information and facilitate future reference and operations.

Main Duties and Responsibilities:

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Develop and maintain local networks in ways that optimize performance.
• Ensure security and privacy of networks and computer systems.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Identify computer or network equipment shortages and place orders.

Minimum Qualifications and Experience:

• Full Grade 12/ GCE Certificate
• Diploma / Advanced Certificate in Computer Science or its equivalent with 2 years’ work experience
• Good writing skills as the job entails compilation of day to day workflow and schedules
• Ability to communicate as the job may require interaction with different categories of clients
• Proven experience as ICT Technician or relevant position
• Excellent diagnostic and problem solving skills
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Member of Information and Communications Technology Association of Zambia (ICTAZ)