Floor Supervisor Jumbo Wholesalers Zambia

Purpose of this role:  To manage the department effectively with regards to customer satisfaction, achievement of departmental budgets, control of shrinkage and stock management

Job specifications/responsibilities will include but not limited to the following:

Sales/Turnover

• Ensure that correct items are on the shop floor merchandised and priced correctly
• Ensure 100% in-stock situation on promotional lines and KVI lines in consultation with Floor Manager
• Report out of stock items on the floor to Floor Manager/Store Manager.

Customer Satisfaction

• Ensure that staff members provide customer satisfaction to all customers and adhere to the required standards
• Approach customers who look as if they need assistance.
• Be polite, helpful and courteous at all times.
• Know your store/ company.
• Know your products
• Ensure Customer queries are dealt with quickly and efficiently

Stock Management

• Assist Floor Manager in ensuring that buyers are given out of stock lists, over stock lists and feedback on slow-moving or dead stock.
• Ensure that damaged stock is removed from the floor, recorded and taken to the damages department.
• Ensure that stock is handled carefully to prevent damages
• Ensure that all stock is merchandised according to the company requirements.
• Keep shelves full and tidy at all times.
• Ensure that all stock is faced up and packed right side up.
• Pack like stock with like stock.
• Pack stock in such a way that it is attractive to customers.
• Ensure that shelf edge ticketing and pricing are up to date and accurate.
• Ensure that stock is moved as smoothly as possible from Receiving to the shop floor.
• Identify any barriers in this regard and implement action plans to remove them.
• When required, instructed or when a need is identified, action claims, sale or returns and inter-branches

Shrinkage & Breakage Control

• Know, understand and adhere to company rules and procedures.
• Report suspicious occurrences or people to management and security.
• Check suspicious items and report any problems to management.
• Ensure that all stock is handled carefully.
• Conduct regular stock counts.
• Spot check goods received.
• Ensure that all claims for damages are correctly processed by Receiving/ despatch.
• Keep the stock room under lock and key and ensure that the key register is in place and maintained, where required.
• Ensure that counters are locked, where required.
• Identify high risk merchandise and propose action plan to prevent theft of these goods
• Check all paperwork thoroughly to ensure correct information.
• Demonstrate consistent application of internal policies and procedures
• Escalate identified problems to relevant manager
• Report suspicious occurrences or people to management and security personnel
• Handle stock carefully
• Ensure Racking and stacking is done to the required standards.

Requirements:

• More than 2 years of  related experience in this field
• Minimum Grade 12 or Equivalent
• Experience in store core operations , in a similar environment or a related role
• Excellent interpersonal skills and customer orientation
• Attention to details and work under pressure
• Computer literate in MS office, MS out look
• Analytical ability
• Valid Driver’s license
• Excellent communication skills
• Excellent ability to sell
• Excellent attention to detail & planning and organizing skills
• Excellent verbal and written communication
• Ability to Work Without Supervision