Supervisor Bridgestone

POSITION SNAPSHOT
JobReq ID: 48777
Type of work: Hybrid
Type of contract: Open-ended/permanent
Full/Part Time: Full time
Location:
Lusaka, ZM

OUR COMPANY
Bridgestone in Europe, CIS, Middle East, India and Africa (BSEMIA), headquartered in Zaventem (Belgium), is a subsidiary of Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions.

In addition to our premium tire products, we offer a growing portfolio of tire-centric and mobility solutions. Together with our partners and guided by “Serving Society with Superior Quality”, that has been our mission since Shojiro Ishibashi founded Bridgestone in 1931, we are working to accelerate sustainable mobility innovations and solutions. Through innovative technology, we are committed to easier, safer, smoother and seamless mobility for our society and customers improving how people move, live, work and play.

​_

Bridgestone also benefits from a significant retail network throughout the region – in fact our retail presence in the EMIA region is the largest in the tire industry. Through 17 distinct retail partners, we have around 3,500 outlets across Europe, the Middle East and Africa as well as around 2,500 outlets through our partner network in India. This network offers a selection of services, concepts and mobility solutions.

At Bridgestone we pride ourselves on the strong relationships we maintain with everyday drivers and this extensive retail network is one of the core reasons why.

You can learn more about our Group at bridgestone-emia.com/

In line with the “Bridgestone Essence”, our work environment is based on integrity and teamwork, where everyone can learn from each other and contribute with their own ideas in achieving the coming goals.

We want to hear from people who can take the challenge, unleash their creative potential and contribute to the company success demonstrating ownership, courage and agility. We want you to develop your skills, expand your knowledge and be proud of your work.

POSITION DESCRIPTION
Job Purpose

Ensure efficient service delivery by managing site staff and assets productively. Maintaining client and vendor relations and performing a variety of administrative tasks. The purpose of this role is to ensure compliance with SLA between Bridgestone and Client.

Main responsibilities

Tyre Maintenance

• All vehicles to leave yard as per SLA agreement. (If not possible customer to sign release form)
• All wheel positions are pressure maintained.
• Actual pressures are taken and captured on survey sheet.
• Tread depth readings are taken over three sections of the tread area.
• Wheel positions are correctly fitted with valve caps and where necessary valve extensions.
• All tyre movements are captured on a Tyre Change Slip.
• All tyres below agreed removal mm must be removed.
• Correct matching must take place by size, tread and status.
• All tyres with Kpa readings under 15% of the recommended pressure must be removed and checked for irregularities.
• All tyres are correctly branded as per agreement.
• All wheel positions are torqued at least once a month.
• Undertake all reasonable requests and instructions, given verbally or in writing that falls within the parameters of own line of duty.

Health & Safety

• Responsible for Health and Safety at the Site
• All employees are provided and dressed in clean PPE.
• Yard and work area are neat and clean at all times.
• Adhere to safety standards at all times.
• All tools and equipment are kept certified and calibrated and recorded on the tool register.
• Communicate any risk, injury, loss of life or damage to company assets to management in line with prescribed company procedures.
• All work to be carried out in accordance to SOP

Stock

• Opening and closing stock are done on a daily basis.
• Stock is taken in a Bridgestone Commercial Stock Book on a daily basis.
• Stock must be taken by size and brand number.
• Stock must be reported to management on a daily basis by using a stock & expense
• report.
• All stock must be balanced to the Maximizer and filed on a daily basis.
• All tyres in stock must have a brand number for identification.
• Make use of a Tyre Deactivation Register.
• All problem tyres must be reported to the customer and signed off.
• Ensure that customers breakdown tyres are returned

Customer Liaison

• Fill out tyre action reports for all vehicles visiting the service centre (communicate all defects to customer).
• Identify all Maintenance Related Problems and report to the Customer.
• Maintain a good working relationship with the Customer.

Breakdowns

• Organize breakdown and standby rosters
• Ensure all breakdowns are attended to
• Breakdowns cannot be declined
• Breakdowns are captured in a Breakdown Log Book.

Asset Management

• All on site tools are captured on a tool register and signed off on a monthly basis.
• All company owned vehicles are serviced when necessary.
• All company owned vehicles are kept neat and clean.
• All company owned vehicles are operated with a Log Book.
Required capabilities
• Customer satisfaction through optimum service delivery
• Skilled and motivated workforce
• Detailed knowledge of OHSA
• Prioritising work schedules and delivery

Education:

• Grade 12
• MS Word & Excel (Intermediate level)
• Drivers License code 08

Experience:

• Up to 2 years supervisory experience
• Proficiency in English
• SAP system experience will be an advantage

Customer Relations:

• Foster trust relationships with customers through actions and proactive support
• Management and Co-ordination of
• Conduct marketing and promotional activities to enhance BSAf sales through channel
• Qualify new business
• Investigate product problems and deal with related queries
• Build and maintain trusted customer relationships and provide product training

Reporting and Business Acumen:

• Collect market data and use intelligently to analyse customer behaviour
• Report on monthly dealer activity, pricing movement, market changes and competitor strategies
• Compile monthly/quarterly reports on channel performance
• Plan and compile itinerary and customer call reports
• Advise on product range, stock rotation etc.

Requirements:

• Matric
• Minimum 3 years’ experience in similar role
• Minimum 2 years’ junior management experience
• Basic Financial management skills (Profit & Loss / Balance sheet)
• Valid Code 8 Drivers Licence
• MS Office Intermediate
• Must be able to work independently and under pressure
• Must have a positive momentum, solid work ethic and result driven
• Effective decision making skills, planning & implementation and communication skills
• Effective communication skills – ability to inspire, intellectually stimulate, direct action for achieving results

Why should you apply?

• We are passionate about our people and want to offer them the opportunity to develop and grow.
• You never stop learning. You will have the possibility to develop yourself via our Learning Management System that is also connected to LinkedIn Learning.
• Bridgestone as a global company drives your career to the next level by offering you possibilities to work in an international setting.
• You will have the opportunity to work with leading technologies.
• You will have the opportunity to experience a dynamic and challenging environment and work on different and innovative projects.
• We help you to drive your career path onward and upward work in a culture of feedback that recognizes you and helps your development.
• You will work in a healthy and safety environment, as safety is a key priority area in Bridgestone.
• You will have the opportunity to participate in our Corporate Social Responsibility activities.