Customer Care Agent Bem Motors Ltd

Customer Care Agents ensure that the company delivers the highest quality of service to its customers by using their skills, expertise, and experience.

Job Responsibilities

• A customer care agent tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
• The only aim is to ensure customer satisfaction by fulfilling their requirements.
• Should be confident in troubleshooting any such emerging queries and maintaining high standards.
• Develops a strong relationship with customers and generates trust with open and interactive communication.
• Acquire and validate information and providing it to the customers with full efficiency.
• Document or maintain records of each and every interaction with the customers for future evaluation.
• Setting up customer accounts and provide relevant information to them.
• Follow the procedure, guidelines provided and implement it while troubleshooting queries

Educational Qualification

Should have a full Grade 12 Certificate, also a Customer Care job demands for any university certificate/diploma.

Skills Required

• Should be excellent with their communication skills
• Should have the ability to interact with foreign clients.
• Should also have strong presentation skills.
• Strong analytical skills and be able to manage time effectively.
• Should be able to multi-task.
• This job strongly demands for good interpersonal and problem-solving skills.