Product & Commercial Manager PowerCorner Zambia ENGIE Energy Access Zambia Limited

1. Job Purpose/Mission

As part of the Power Corner Zambia management team and functionally attached to the global head of Product & Commercial Minigrid, the Product & Commercial manager is responsible for the product development, the customer experience and the revenues at country level. This covers our different revenue streams of electricity sales, appliances sales, customer finance, ad hoc services. To meet her/his goal, her/his scope will cover customer care and customer service, marketing, business incubation program and support to entrepreneurs, building and managing local partners, data analytics and activities monitoring. She/He will oversee managing the commercial team in the clusters of operations. This position implies to work in close relationship with the whole Power Corner team in Zambia, the ENGIE Energy Access team and the global Product & Commercial team.

2. Main Activities

Product & Commercial development and management

Structure and lead all commercial activities within the company
Manage commercial team in cluster (Objectives setting, training, support, monitoring, performance evaluation etc.) on all commercial topics: energy sales, appliances sales, customer finance management, customer experience, other services
Build the budget, monitor activities and build the commercial monthly reporting
Data analysis

Build and maintain operational monitoring and management tools for commercial activities
Analyse commercial data to improve performance, processes and products
Organize a network of partners

Develop and manage a network of local partners to boost income generating activities in the mini-grid sites
Sales (before cluster creation)

Be responsible for client acquisition and retention
Sales energy-efficient appliances and machines
Customer support and community engagement (Before cluster creation)

Support customers and the community in the usage and understanding of our product & services
Manage Local Operators in the cluster zone
Be responsible for customer satisfaction
3. Knowledge and skills

Experience :

Be passionate about improving rural communities life
A minimum of 5 years in commercial activities management (marketing, sales, customer experience and performance management) or in a related field
Strong analytical capacity
Autonomy and pro active mindset
Enjoy working on several projects in parallel, capacity to organize teams to deliver project in a timely manner
Ability to be part of a multi-cultural team and to work with several streams
Economic modelling knowledge is a plus
Qualifications :

Degree in Business & Administration or any other relevant qualification
Master in business or management
Language(s):

Excellent oral and written communication skills in English required
Ability to effectively communicate in at least 1 local language. More is a plus.
Technology :

Skilled in the use of Microsoft Office products and basic IT knowledge required.
Experience with PowerBI or tableau is a plus
ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. A special advertisement to ensure that women are aware of the fulfilling careers available at ENGIE, Females are strongly encouraged to apply, however, all roles are open for all genders. We are striving to improve our gender balance because our differences are our strengths.