Community and Clinical Services Integration Coordinator Pact

Pact is an international nonprofit that works in nearly 40 countries building solutions for human development that are evidence-based, data-driven and owned by the communities we serve. Founded in 1971, Pact works with partners to build resilience, improve accountability, and strengthen knowledge and skills for sustainable social impact.
Department
Programs – Pact strives for a world where all people are heard, capable, and vibrant. The Programs Team helps realize this objective by bridging program management, technical support, and business development, enabling Pact to achieve its global strategy. We ensure program excellence through continuous learning, monitoring and evaluation and provide organizational and industry-wide thought leadership by leveraging a complementary set of cross-functional, multi-disciplinary skills, expertise, and experiences. The Programs team: influences progressive change through the development and implementation of global and regional strategies and business plans; supports advancement of innovative solutions; pursues new business opportunities; and drives effective internal and external engagement to maximize Pact’s impact across the globe. Across all aspects of its role, the Programs Department adheres to and promotes a culture of inclusion, accountability, and respect.
Position Overview
The position will be based in selected districts and will play a critical role of integrating community and facility level services including supervision of community-based volunteer (CBV) cadres delivering HIV, TB/HIV, MNCH, and FP/RH integrated community services and engagement at facility and community levels. They will also provide technical leadership and manage the implementation of strategic social and behavior change (SBC) interventions at individual, household, community, and health facility levels to increase uptake and adherence to integrated HIV, TB, MNCH and FP services and health seeking-behaviors. The Community and Clinical Services Integration Coordinator will lead strategies to promote personal agency and community engagement around health interventions and sustain demand for services.

Key Responsibilities
Work with DHO and facility teams to recruit volunteers with appropriate skills set for the USAID Zambia Integrated Health Activity.
Conduct capacity building, trainings, mentorship and support to the volunteers and ensure provision of high-quality, client-centered HIV, TB/HIV, MNCH, and FP/RH services, products, and information is integrated in target facilities and communities’ catchment areas.
Coordinate CBVs to ensure that clients’ treatment and adherence is sustained, and retention rates are above 90 percent.
Day to day supervision of volunteers and setting of daily/weekly/monthly targets, trouble shooting and timely resolution of any gaps to ensure that targets are met.
Facilitate provision of logistics including tools, equipment and materials to volunteers to carry out facility and community outreach integrated activities
Support in designing, implementing, and overseeing activities to create demand for integrated HIV, TB/HIV, MNCH, and FP including cervical cancer screening and referral services in the community and ensure that key community stakeholders and structures are mapped and involved in advocacy and community engagement activities.
Support CBVs in tracking patients and ensuring that treatment schedules and testing regimens (e.g. VL, EID) are adhered to, including linking patients to access appropriate integrated services that are critical for their own health, as well as services to prevent HIV transmission to uninfected sex partner(s) and children.
Support CBVs to implement high yield strategies such as index testing, Partner Notification Services (PNS) and Sexual Network Strategy (SNS).
Support CBVs to ensure adolescent/youth friendly HIV services are available at the facilities and in the communities.
Ensure that the rules of confidentiality are adequately enforced in all Services.
Work with the Strategic Information Assistant (SIA) and volunteer teams at facility level to conduct triangulation of client data in registers i.e. ensure clients are linked to appropriate services and are receiving services as per schedule.
Assemble, organize, and submit data on priority interventions ensuring that all records are kept up to date.
Work with facility staff, volunteers, and key stakeholders to implement and monitor the execution of VMMC campaigns ensuring that HIV, TB/HIV, MNCH and FP services are integrated where appropriate.
Support mainstreaming of mental health and gender activities among the target program population as part of the integration health package

Conduct regular review meetings with the facility staff and volunteers and ensure quality improvement plans are developed with appropriate interventions identified and implemented to address any gaps identified.
Use community led tools to monitor the implementation of SBC activities and all aspects of demand creation and mobilization as well as delivery of community service activities in the target communities ensuring that SBC objectives, targets, and deliverables are achieved on time.
Contribute to the documentation of best practices, lessons learnt and human interest / success stories including project activity reports.
All other duties as assigned

Basic Requirements

Bachelor’s degree and 3+ years relevant experience or equivalent combination of education and experience.
Demonstrated competencies in developing and implementing SBC activities and community engagement processes for demand generation and uptake of HIV, TB, MCNH, and/or FP services in large-scale, complex, international development assistance programs, preferably with USAID and PEPFAR-funded programs.
Training in psycho-social counselling and Certificate in HIV Prevention, Treatment, Care and Support is a MUST.
Demonstrated experience in supervision, mentorship and coaching of volunteers to provide quality integrated services

Computer proficiency in Word, Excel and PowerPoint and internet required.
Demonstrated ability to work in complex environments, and work with and between different stakeholders.
Preferred Qualifications
Bachelor’s degree or diploma in Public Health, Social Work, Development Studies or Psychosocial Counseling with 3 to 5 years’ relevant experience at facility level in HIV, TB, MNCH, and or FP demand creation and service provision.
Demonstrated skills in problem solving and consensus building. mature, innovative and a self-starter who can work with minimum supervision.
Experience overseeing and coordinating with international field offices preferred.
Ability to develop and maintain strong relationships with relevant stakeholders.
Strong professional written and oral communications skills in English and ability to communicate in a local language of the given province.
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Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, citizenship status, genetic information, matriculation, family responsibilities, personal appearance, credit information, tobacco use (except in the workplace), membership in an employee organization, or other protected classifications or non-merit factors.
At Pact, we recognize your impact, offer you opportunities and support your total well-being. Our comprehensive benefit offerings may include healthcare, retirement (8.8% to 13% based on service tenure) and savings plans, paid time off, disability and life insurance programs, learning and development opportunities, wellness programs as well as other optional benefit elections .
With the continuing impacts of COVID-19 around the world, we are taking action to protect the health and well-being of our colleagues and maintain the safety of the communities where we operate. Pact seeks an environment free from COVID-19 and prefers all employees to be fully vaccinated for COVID-19. Attestation of vaccination status will be required for employment with Pact. Unvaccinated employees may be subject to additional health and safety requirements to include any federal, state and/or client restrictions.