Customer Service Executive – Call Center Greenlight Planet Zambia

What you would be expected to do:

• Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
• Receive customer queries and ensure these are resolved promptly
• Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
• Help minimise defaults by reaching out to customers with delayed payments.
• Proactively contact dormant customers directly to resolve any pending issues.
• Building and maintaining good customer relationships with regard to the diversity of the customer base.
• Report to the call centre team managers issues raised from customers that need immediate actions or resolutions from the management.
• Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
• Perform any other tasks or duties that may be assigned.

You might be a strong candidate if you:

• Hold a Bachelor’s Degree/Diploma in Social Science Studies or similar
• Possess basic knowledge of Excel spreadsheets and data entry skills
• Have experience in assisting customers is a plus
• Are open to working in a flexible and creative work environment with fast-evolving operations
• Have the ability to multitask while working under tight deadlines with close attention to detail
• Have the ability to remain professional and courteous with customers at all times
• Have excellent verbal and written communication skills – both in English and Swahili
• Are able to work in shifts

What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
• The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing an innovative, sustainable business with a profound impact on the world;
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs help you become a better leader, manager, and professional through the Greenlight Academy.