Positions: One (1) Online Manager – Lusaka
Mercury Express Logistics wholly owned Zambian company that is a leading provider of comprehensive logistics and transportation solutions. We began operations in 1994 under the name of Mercury Couriers, now grown into 4 group of companies namely Mercury Express Logistics, Tigmoo Shopnship, Tigmooeats and Tigmoodotcom in direct response to the needs of the customers we diversified our operations and developed into a full service logistics company, to ensure that we offer our customers the complete solution. Our company is growing rapidly and is looking to fill the role of online manager. To join our growing team, please review the list of responsibilities and qualifications.
Main Purpose of Job and objective:
Providing an efficient and professional service to Mercury’s customers through prompt, courteous, personal and dedicated passion and effective communication. Maintaining the existing customer base by building customer loyalty through an Excellent interpersonal relationship with them to ensure the growth of numbers and shipments will be achieved according to set targets as well as overachievement. Retaining customers through effective problem solving and customer care. To manage stock and ensuring that delivery is done effectively around the world. The Online Manager will be reporting to the Managing Director.
Responsibilities for online manager
- Produce weekly & monthly reporting to support Online merchandising department, and partner executive team.
- Own Market Share reporting & analysis for total Tigmoo Online Shopnship.
- Serve as primary finance partner for VIP of Tigmoo Online Shopnship.
Manage financial processes related to Online Capital, including budgeting, monthly forecasting and ongoing tracking of project-level spend. - Facilitate the capital acquisition request process, by working with project leaders to develop business cases for vetting requests with Online Finance management and Corporate Capital to secure approvals in a timely fashion.
- Ensure proper controls are in place with capital acquisition process.
Own the month close process for production and technology, including preparing/approving accruals and journal entries, reviewing P&L and balance sheet to ensure data accuracy, issuing monthly variance analyses, and reviewing business performance with Tigmoo Online Shopnship. - Own the monthly estimate process for production and technology, including working with business partners to gather latest assumptions on expenses, evaluate impact of business trends on overall forecast, explaining and preparing variance analyses, identifying key risks and opportunities, and preparing estimate package for submission.
- Manage the annual budget process and long range planning process for production and technology capital and operating expenses, including partnering with Tigmoo Online Shopnship and Online Technology to deliver bottom-up budget and top-down long range plan to meet targets, managing iterations and variance analyses, assisting with seeking alignment with global/affiliate brands in planning process, and preparing templates and presentations required for budget and long range plan.
- Work closely with Accounts Payables colleagues to ensure POs and invoices are processed timely and accurately.
- Provide leadership through staff – Planning, motivation, training & development.
- Drive the Tigmoo Online Shopnship vision and strategy.
- Ensure that recovery is done for all the shipments.
Qualifications for online manager
- Solid organizational, client-services and communication skills
- Online experience is a plus, but will consider candidates with varied backgrounds.
- To understand and be comfortable with internet-based technologies
Bachelor’s degree in Business Administration, of related industry is a plus
Passion, creative. - Fully computer literate and Proficient in Excel, MS Office, Word, Outlook
- Good geographical knowledge.
- Good command of written and spoken English.
- 5 years related web marketing/ecommerce business experience
