Receptionist Africa Personnel Services Ltd

At Africa Personnel Services, our people are the most important resource. We pride ourselves in the quality of our employees and ensure employees condone all our values. Our international business is built on sound Human Capital principles, while offering all our clients the highest levels of loyalty, integrity, and respect. Since 1996, we have been facilitating livelihoods for thousands of people across Africa and beyond.

We are looking to recruit a receptionist to be the first-person customers or clients will speak to when walking through our doors or calling our number to make reservations. Besides representing our hotel and its culture, the receptionist will typically also manage the front office and assist in general administrative tasks, such as handling the incoming mail or scheduling bookings to ensure smooth day-to-day functioning of the hotel. If this is you, we would love to hear from you.

Duties and Responsibilities

• Greeting visitors
• Handling queries and complaints via phone, email, and general correspondence
• Transferring calls as necessary
• Taking and ensuring messages are passed to the appropriate staff member in time.
• Managing meeting room availability.
• Receiving, sorting, distributing, and dispatching daily mail.
• Handling transcription, printing, photocopying, and faxing.
• Recording and maintaining office expenses.
• Handling travel arrangements for guests.
• Coordinating internal and external events.
• Overseeing hotel services like cleaners and maintenance service providers
• Maintaining safety and hygiene standards of the reception area.

Special skills and attributes

• Excellent verbal communication
• Good telephone communication etiquette
• Organized and resourceful
• Customer-focused
• Active listener
• Adept at prioritizing, scheduling, and multitasking
• Ability to handle office equipment (e.g., the telephone system, printer and the fax machine)
• Fast and eager learner.

Qualifications

• 2-3 years receptionist experience in hospitality industry.
• High school diploma or GED
• College Diploma.
• Should be familiar with SEMPER or any other PMS system.
• Associate or bachelor’s degree in communications or business will be an added advantage.
• Familiarity with multi-line telephone systems.
• Prior experience with Microsoft Office and typing.
• Proficient communication skills, both verbal and written.
• Proficient in interacting with people of various ages from diverse backgrounds.

KINDLY NOTE THE FOLLOWING.

• ALL CVs shared must be in PDF FORMAT and the position being applied for must be clearly indicated in the subject line of your email.
• Attach at least 3 traceable references.
• Valid email addresses of references must be included on the reference list.
• DO NOT share your certificates at this time.