Customer Service Officer Limestone Resources Limited

CUSTOMER SERVICE OFFICER X 1

Reports to: SENIOR CUSTOMER SERVICE OFFICER

Job Overview:

The Commercial Department represents the frontline of the organization. Managing and executing the sales and marketing facet of Limestone Resources limited. Our products feed in the mining, construction, manufacturing, and Agricultural industries locally and beyond. Customer Service Officers undertake customer service and sales activities in line with laid down procedures to increase company revenue and maintain a higher product market share.

Accountabilities/Tasks

• Assist to sell products for organization and ensure optimal level of customer service.
• Educate customer on Limestone Resources Products
• Drive customer demand for product by maintaining healthy relationship with clients.
• Administer and ensure compliance with all sale objectives.
• Monitor all customer queries and ensure timely response to all issues.
• Coordinate with customers and provide various company plans and services and detail quote for required information; maintain and update knowledge on all company products and services.

QUALIFICATIONS:

• Grade 12 certificate with credits or better, including Math and English
• A Diploma in Sales and Marketing, Business Administration, or any equivalent. Degree will be an added advantage.
• A result-driven and organized individual with prudent management of cash and electronic equipment.
• Good oral and written communication skills.
• Basic computer knowledge.
• Good Customer Service, Selling and Negotiating skills.
• Able to work well as an individual as well as able to fit in well in a team.
• Sober-minded and Trustworthy individual
• Should have at least 2 years’ work experience in sales.