Overview
We are hiring!
Our client in the transport freight and logistics business is looking for a Customer Service Import Officer.
Responsibilities:
Customer Service
- Handle exceptions with customers and get approvals from top management;
- Customer requests and complaints;
- Disputes and provide appropriate solutions and alternatives;
- Coordinate with related internal teams and follow up to ensure resolution
Import Management
- Prepare the vessel files with all relevant documents
- Invoicing
- D&D invoicing
- Perform the D&D cleaning on daily basis (TBI – to be invoiced).
- Update NOA & invoicing contacts in Lara
- Release Cargo after collecting all the documents and payment approved by AR team in Nova
- Monitor the Idle full and follow up
- If missing information contact relevant parties (Consignees)
- If missing information contact relevant parties (Bookers, Logistics, T/S desks…)
- Manage Transport Delays & Inform Customers
- Monitor Transport Status and Quality
- Manage Transport Extra Costs Ensure Costs to be rebilled are correctly rebilled
- Coordinate delivery to customers premises
Intermodal
- Send reminders to consignees on weekly basis for their idle imports TBLs pending at POD
- Ensure that all documentation related to idle import TBL are dully sent to POD Agency on time
- Check on weekly basis on the green lights sent
JOB DESCRIPTION
- Update consignee with tracking information following the updates received from the transporter.
- Request from and collect all extra charges including port storage and not release cargo until collection
KEY RESPONSIBILITIES
- Ensure all invoices are generated on time and send to all customers;
- Shipments are released after payments;
KPI
- Customer satisfaction
- TBI file – Target
- KPI – SD20 – % of Invoice Accuracy – FREIGHT -Target 95%
- KPI – SD17 – % of collect charges invoiced on time Target 90%
- SD19 – % of Invoice Accuracy – FREIGHT Target 95 %
- Timely provision of documentation
- Close follow up to reduce errors/losses margin of error 1%
PLEASE NOTE – ONLY CANDIDATES UNDER SERIOUS CONSIDERATION WILL BE CONTACTED
Submit your CV and Application on Company Website : Click Here
Closing Date : 15th November, 2023.
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