Cashier Coptic Hospital

Job Description: Cashier

Position: Cashier

Reports To: Accountant

Main Purpose of the Job

The main purpose of this role is to ensure correct and prompt registration and charging of all patients and clients seeking services from the Coptic Hospital.

Principal Responsibilities

Collection of Revenue

• The cashier is tasked with receiving payments from clients through the facility’s approved payment platforms.
• Issuing official receipts for all cash transactions
• Collect revenue by recording financial information; collect charges for services; and record third party claims.
• Generating invoices for relevant clients e.g. insured clients seeking services.
• Understand insurance packages and make necessary documents available to insurance agents when the need arises.
• Ensure appropriate insurance guidelines are followed when providing services to clients e.g. verification of identity, running smart cards appropriately.

Document

• Responsible for documenting revenues received by ensuring correct receipting or invoicing as per the transaction being performed.
• Responsible for compiling and reporting the revenue collected at the end of each business day, using approved reporting templates.
• Managing patients’ health data and other personal information, and maintain confidentiality of the said data.
• Maintain relevant databases and filing systems.
• Ensure documentation to support submission of insurance claims is in place

Administration and Operation

• Undertake daily administrative tasks to ensure the functionality and coordination of the facility
• Ensure all financial activities meet standards set forth in organizational policies and protocols
• Give appointments to patients who want to see the doctor and inform the doctor of their arrival

Customer Service

• Provide clear information to clients regarding services at the Coptic Hospital,
• Provide timely feedback to clients to ensure high customer satisfaction.
• Provide support during evacuation of patients from the facility e.g. calling insurance company, contacting appropriate evacuation service etc. in collaboration with clinical team.
• Inform patients when test results have been confirmed.

Required Qualifications, skills and experience

a. Education and knowledge:

• Diploma in Accounts / front office operations or its equivalent.
• Knowledge of office management systems and procedures
• Proficiency in MS Office (MS Excel and MS Word)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills.
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Experience in and understanding of basic financial management.

b. Experience:

• At least (2) two years of relevant work experience as a cashier preferably in a hospital setting.

c. Skills & Competences

• Integrity,
• High level of Confidentiality,
• Willing to learn new skills.
• Reliability,
• Attention to detail
• Excellent communication skills
• Willing to collaborate with team members.