Operations & Acquisition Supervisor MTN Zambia

Core purpose of the job:

To assist the Trade & Channel Support Manager in ensuring that all MTN Mobile Money, SIM registrations operations, Acquisition devices and Commission payouts are timely prepared and compliant with policies and procedures requirements. To prepare monthly reports that trend commission pay outs.

Responsibilities

• Assists in developing and managing MTN Sales Back Office operations and processes and procedures to ensure adherence to all regulatory and license requirements;
• Assists in managing commission payments for SIM registrations;
• MPOS Device daily management and pairing newly deployed devices;
• Pairs Dealer code numbers for Agents and pin resets;
• Assists in managing the Back Office including data update reporting, compliance tracking and investigation;
• Runs MIS reports and produce statistics e.g. the dealer registry;
• Back office operational control and customer support including but not restricted to agent queries;
• Assists in managing contracts and application forms from business partners;
• Works closely and maintain close relationships with internal/external clients to handle adhoc tasks when necessary;
• Responsible for and manages back-office administration staff; delegates tasks and responsibilities;
• Monitors, coordinates and improves efficiency of support services such as IT and Sales & distribution;
• Performs all administrator role functions (as per standard functionality and authorization levels);
• Acts as a support link to Compliance and Finance on ensuring that payment requirements are adhered to within the MTN Distribution Channel;
• Completes and returns daily/weekly/monthly operational reports;
  Assists the internal, external and state auditors during conducting of their audits;
• Manages the Trade Automation Systems with the dealers;
• Carries out any related duties that will enhance the mission of the job.

Candidate Requirements

• Business/Marketing or equivalent professional Degree;
• Grade 12 Certificate (5 O’ Level credits, including compulsorily English Language and Mathematics);
• 2 years’ experience in sales operation management or customer care environment;
• Computer proficiency in MS Office Suite-Word, Excel, and Power Point;
• Good oral and written communication skills;
• Ability to maintain a high level of confidentiality of all work-related issues and information.

Women are strongly encouraged to apply

Hand delivered or posted applications will not be accepted

Note that only shortlisted candidates will be contacted.