ASSISTANT MANAGER – OPERATIONS x 1 – LUSAKA
Overall Objective: Promoting organisational efficiency in order to achieve organisational goals through the support of the Credit, Sales, Finance departments and the branches while ensuring adherence to implemented policies and procedures.
Job Responsibilities;
- Experience in managing branch operations in the branch network
- Experience in teller management and cash reconciliation
- Awareness of day-to-day overall branch operations
- Coordinate with branches to ensure compliance with internal procedure
- Responsible for achieving good audit rating in all branches
- Regulatory requirements of Branch cash management and Vault management
- Coaching and Training staff on the process, product, and compliance guidelines
- Branch visits and carry out spot audits and release reports ensuring achieving good audit rating
- Perform daily, weekly, and Monthly checks
- Closely monitoring branches to detect any violations, and errors and provide recommendations and solutions
- Coordinate and support branches for Audit replies
- Minimize operation losses
- Assist Branches with day-to-day operations to resolve compliance and customer-related issues
- Carry out preliminary investigations and release reports
- Ensure staff carder is available and coordinate with HR to find out suitable replacements for branches
- Experience in archiving and maintaining customer records would be an added value
Qualifications;
- Certified grade 12 certificate with a minimum of Credits in English and Mathematic
- Any business-related Diploma or Degree, preferably in Finance and Credit, Banking, Accounts, Economics or Business Administration
- A minimum of 3 years’ of relevant work experience in debt collection and credit risk management in Financial sector
- Background in a NBFI/Microfinance Institution will be an added advantage
- Demonstrate a clear understanding of coordinating branch operations from a central location
Please clearly indicate the job title in the subject of your email and use your full name and the job you are applying for as the filename of your application for example, Collections & Recoveries Officer_Aaron_Banda. Applications should consist of your CV and Academic Qualifications. Hand delivered or posted applications will not be accepted. The closing date for accepting applications is 26 December, 2023. Only short listed candidates will be contacted.
Kindly submit your details to hr@lolczambia.com
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