LOLC Finance Zambia Limited is a registered Deposit taking Non-Bank Financial Institution with a Housing Finance License. The Company currently operates from eleven locations, namely Head Office in Lusaka, Main Branch in Central Lusaka, Kitwe, Solwezi, Chingola, Ndola, Kalumbila, Kabwe, Chipata, Mansa, Choma, Mongu and Livingstone.
LOLC Finance Zambia Limited is a subsidiary of LOLC Holdings Plc which is the largest diversified and most profitable Group in Sri Lanka and is listed on the Colombo Stock Exchange. The Group has a presence in over twenty-five countries worldwide including nine countries in Africa.
To support the LOLC Finance Zambia vision, we are recruiting qualified and experienced individuals for the following position:
1. MANAGER – CARD OPERATIONS x 1 – LUSAKA
Overall Objective: The overall job holder will be responsible for leading, building and distributing the Consumer Banking digital offerings across the product line, technology, marketing, sales and customer conversions. This will include and not be limited to local and international payments delivery in all our digital channels including Card Products. This position is responsible for strategy formulation and execution, in respect of business development, revenue generation, efficiency improvement, overall business process management and leadership.
- Relevant periodical reporting to Regulator and card schemes
- BIN Management
- Maintain Fee Profiles, Interest Profiles and Card Product parameters
- Monitor the system performance and propose suitable solutions/ changes to enhance the performance
- Provide User trainings to related stakeholders – Back Office, Branch and Contact Centre Staff
- Safeguard the confidentiality of all information pertaining to the company and the organization obtained externally or internally during the course of the employment and refrain from divulging the same to any third party.
- Ensure work commitments are realised in a professional and timely manner leading to continuous improvement of the department’s credibility and the strengthening of the corporate image of the company.
- Train and monitor the duties of Risk Investigators
- Transaction Dispute Management and Chargebacks
- Card scheme communications, compliance reporting
- Manage Authorization Parameters to minimize the Financial and Reputational losses to the Company
- Data maintenance and secure sharing of MIS reports with authorized stakeholders.
- Ensure work commitments are realised in a professional and timely manner leading to continuous improvement of the department’s credibility and the strengthening of the corporate image of the company.
- Undertake to actively support the company’s commitment towards precautionary measures to ensure that system & processes of the company are not used for money laundering activities or for financing of terrorism & unlawful activities.
- Safeguard the confidentiality of all information pertaining to the company and the organization obtained externally or internally during the course of the employment and refrain from divulging the same to any third party.
Qualifications
- Relevant business degree, preferably with a major in Business Administration, Finance, Accounting, Economics, Law or a related discipline
- 4 years’ experience in banking preferably in Digital Financial Services architecture and/or Telecommunications
- Functional understanding of Core Banking Applications
- Sound business and people development performance
- Passionate about customer experience with a strong background in developing digital solutions and marketing with the ability of value growth from digital channels.
- Proven ability to use the Customer-insight for business decisions.
- A functional understanding of our digital payment channels ATM, Internet Banking and Mobile Banking
Kindly submit your details to hr@lolczambia.com
