Summary
Customer Service Specialist to be responsible for the delivery of excellent customer service.
Responsibilities
- Effectively manage large amounts of incoming calls.
- Mainly answer phone calls professionally and handle customer complaints(Both technical and non-technical), provide appropriate solutions and alternatives within the time limits and follow up the ensure resolution.
- Keep phone call records exactly and timely with excel and report to relevant department daily, weekly and monthly via mail at every morning.
- Identify and assess customer’s needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Route calls to appropriate resource and follow up customer calls when necessary and also keep records customer’s feedback.
- Customer Service Management & SLA Management.
- Follow communication procedures, guidelines and policie
Skills and qualifications
- Internet savvy.
- Excellent interpersonal skills.
- Ability to analyze consumer metrics, reports and trends.
- Diploma Management/Business/Marketing.
To apply email: jobs@sharonsrose.com
Deadline: 10.01.2024
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