Grand Palace Hotel seeks to hire a receptionist to join the Front Office Team. We are looking for a friendly and enthusiastic receptionist to join our front of house team. You will be responsible for managing bookings and ensuring a pleasant and warm experience for our guests.
Duties and Responsibly
Greeting guests on arrival to the hotel
Processing check-ins and explaining key facilities within the hotel including the fitness center and on-site restaurant
Taking bookings by phone and walk ins and recording all details in our online system
Providing advice and information about local attractions, restaurants and transport options
Creating final bills at check-out and processing payments
Helping guests with special requests, for example wake-up services
Taking messages and passing them on to guests promptly
Dealing with guest complaints or issues in a timely and professional manner
Liaising with housekeeping staff to ensure rooms are available for check-in
Skills
Problem-solving abilities
Communication and interpersonal skills
Excellent customer service skills
The ability to maintain professional standards under pressure
Strong IT skills and knowledge of booking systems and software
Qualifications
a minimum of 3 years experience in a similar role
Full grade 12 certificate
must be physically fit, as the role requires a lot of moving around, and working night shift it also involves standing for many hour.
To apply for this job email your details to apply@jobsportal-career.com
February 3, 2024
