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Call Centre Client Relationship – Trainee FINCA Zambia

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FINCA is an international Microfinance Organisation operating in 16 countries around the world. We offer financial services to small and medium entrepreneurs, through sustainable and scalable solutions driven by the insights and needs of people in the communities where they live and work. What sets FINCA apart is that we are an “Unconventional financial institution” that treats everyone with WARMTH, is committed to RESPONSIBLE BANKING, is focused on building TRUSTED RELATIONSHIPS.

The core functions for the Call centre relationship officer is to engage with clients, understand their needs, and promote suitable products for loan renewal. It involves fostering positive customer relationships and ensuring clients receive tailored solutions that align with their financial requirements.


  • Good Interpersonal skills
  • Ability to achieve objections and targets.
  • Ability to prepare reports.
  • Good writing skills.
  • Ability to multi-task.
  • Team player.
  • Sales and marketing skills.
  • Excellent customer service skill.
  • Analytical skills.


  • Obtain client data via phone calls and digital marketing efforts, ensuring accuracy and completeness.
  • Act as a financial advisor, offering guidance on the most appropriate products that align with the client’s financial well-being.
  • Clearly filling up the registration documents when working with the Borrowers, according to the Procedure of centralized loan disbursement.
  • Analysis of the clients’ financial condition (financial and economic analysis, analysis of social and economic factors).
  • Timely submission of the correct information to the database and to the Credit and Information Bureau, considering the specifics of the CBS.
  • Timely and high-quality preparation of information and documentation for the Credit Committee.


  • Diploma/Degree in Banking and Finance.
  • Business Administration,
  • Marketing or any other relevant Business-Related Diploma/Degree
  • Experience in the same capacity /Similar Role with a micro finance institution or Commercial Bank.

If you meet the set criteria and qualifications, you are encouraged to submit your application not later than 14th February 2024

To apply for this job email your details to

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