Background
African Parks is a non-profit conservation organization that takes on the complete responsibility for the rehabilitation and long-term management of national parks in partnership with governments and local communities. We currently manage 22 national parks and protected areas in 12 countries covering over 20 million hectares in: Angola, Benin, Central African Republic, Chad, the Democratic Republic of Congo, Malawi, Mozambique, the Republic of Congo, Rwanda, Zambia and Zimbabwe and South Sudan.
Job overview
The Kafue Tourism Intern Program offers hospitality and tourism graduates and Grade 12 school leavers the opportunity to gain valuable work experience in the tourism and safari industry.
The Interns will fulfil a variety of functions across the Park at access points, offices and Lodges. They will interact closely with guests and will require excellent communication skills. We are looking for young women and men who are wildlife enthusiasts and believe in excellent hospitality service.
Greater Kafue Landscape Limited, considers tourism as a channel to develop the local community, improve the local economy and to generate support for conservation both in Zambia and abroad.
Multiple roles will be available across the Park directly with Greater Kafue Landscape Limited and a number of Operators spread throughout the Park. Interns will need to able to live in remote locations for long periods of time with limited communication.
Interns will be offered a basic stipend and accommodation. Lodges will provide meals and transport to and from site.
Reporting Lines
Tourism Operations Supervisor (GKLL) / Lodge Management (as designated)
Key Responsibilities
- Act as tourism Liaison with guests on arrival and departure
- Provide information to guests with regards to the Park and local area
- Assist in front-of-house food and bar service
- Assist in back-of-house functions including maintenance and cleaning
- The management of reservations and bookings system in conjunction with management
- Cross checking of confirmed bookings in the relevant booking systems
- Checking payments are made with the Financial Controller prior to the tourists visit
- Capturing all details of visiting tourists in the proper manner and issuing them with a permit
- Tracking tourism revenue through data records on a monthly basis
- Any other administrative tasks as may from time to time be directed
Capabilities, competencies and experience
- Grade 12 or a tourism related Tertiary Qualification (added advantage)
- Fluent English (written and spoken)
- Good report writing skills
- Good team player
- An outgoing personality who enjoys working with clients and business partners
- Good organisational skills
- Willing to work with international guests with discerning standards
- Ability to problem solve, make do with what one has to solve often complicated problems
- Excellent computer skills (added advantage)
- Driver’s License (added advantage)
African Parks Zambia is an Equal Opportunity Employer.
Applicants for this position must have a clean record and traceable references. Candidates must include a day time contact number.
Interested and qualified candidates must submit their CV with a covering letter describing their suitability for the role. All applicants must include at least 3 contactable references.
Application must be submitted to the Regional Human Resources Manager, by email to hr.zambia@africanparks.org by 29th March 2024.
Only short-listed candidates will be contacted for interview.
