Duty Manager – Evening Shift Mika Convention Center

JOB POSITION: DUTY MANAGER- EVENING SHIFT

DEPARTMENT: FOOD & BEVERAGE

REPORTS TO: GENERAL MANAGER/ F & B MANAGER/ FRONT.OFFICE MANAGER

JOB SUMMARY: The Duty Manager for the evening shift is responsible for overseeing the entire hotel operations during the evening hours, with a special emphasis on the Food & Beverage and Front Office departments. This role requires a dynamic and proactive approach to ensure all guests receive the highest level of service and the hotel operations run smoothly and efficiently.

DUTIES AND RESPONSIBILITIES:

• Overall Management: Supervise the evening operations of the entire hotel, ensuring all departments are functioning optimally and in harmony.
• Focus on F&B and Front Office: While overseeing the hotel, pay special attention to the Food & Beverage and Front Office operations, ensuring guest satisfaction and high service standards.
• Leadership: Provide leadership and direction to all evening staff, fostering a team environment and encouraging excellent performance.
• Guest Experience: Ensure all guest requests, complaints, and issues are handled promptly and professionally, with a focus on providing a memorable experience.
• Operational Efficiency: Monitor and manage operational efficiency, addressing any issues that may arise during the shift.
• Safety and Security: Oversee the safety and security of guests and staff, ensuring all protocols are followed.
• Communication: Maintain effective communication with all departments and ensure a smooth transition of information to the next shift.
• Administrative Tasks: Complete necessary administrative duties, including reporting and coordination with other managers.
• Quality Assurance: Conduct regular checks to ensure the quality of service and operations meets the hotel’s standards.
• Preparation for Next Day: Ensure that all F&B areas such as banquet halls are set and prepared for the next day’s operations, including layout, cleanliness, and necessary equipment setup.

REQUIRED QUALIFICATION:

• Full Grade 12 Certificate
• Not Less than 5 years proven experience in hotel management, with a strong background in Food & Beverage services.
• Excellent leadership, communication, and interpersonal skills.
• Ability to multitask and manage the overall operations of a hotel during the evening shift.
• Knowledge of hotel management software and proficiency in administrative tasks.
• A degree in hospitality management or a related field is highly desirable