Customer Success Assistant Precision Recruitment International

Overview

Role Purpose:

• The role is a customer service role at Cropnuts Zambia office to support on all queries, sample logistics, support escalations and clarifications to drive client relationship strategy that consistently delivers a superior customer experience, engenders emotional warmth, builds loyalty and creates value.

Job Responsibilities

Customer Support

• Offer clients and colleagues support on a strong technical agronomic background
• Support and guide clients in choosing appropriate Cropnuts laboratory tests or other services
• Working closely with Zambia business development team to ensure smooth management of support and sample logistics
• Assisting clients to interpret results and understand recommendations
• Client ticket management on Helpscout Helpdesk software
• Handling communication with clients by working closely working with the Kenya lab management and technical advisory teams

Front Office Services

• Official Handling of guests and providing them with superb customer service.
• Answer all client questions and incoming communications.