Front Desk Receptionist Urban Bliss Hotel

About Us

Urban Bliss Hotel was established in 2019 to reward a good life by providing our guests with the most compelling and unique hospitality experience possible. Urban Bliss Hotel, a four-star hotel located in Kabwe, Zambia’s Central Province, is described by most guests as an oasis of tranquility.

The Position

Urban Bliss Hotel is now recruiting a Front Desk Receptionist. This position is responsible for welcoming guests and acting as their first point of contact. This position is responsible for providing information and advice to guests and act as ambassadors for the hotel. This position is also responsible for managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks such as filing and photocopying

Main responsibilities

• Welcoming guests and checking their details against their bookings.
• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Answering phones and emails from prospective customers and guests, taking messages, and delivering them to various departments.
• Inform guests about payment methods and verify their credit card data.
• Provide information about our hotel, available rooms, rates, local amenities, and
• attractions.
• Respond to guests’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.
• Ensuring guest satisfaction and maintaining a guest feedback mechanism.
• Perform any other duties as requested by the Front Desk Manager.

Basic Requirements

• Grade 12 Certificate
• Minimum of a Certificate in Front Office Management/Hotel Management.
• Must have 2-3 years of experience in a similar /related position preferably in the hospitality industry.
• Excellent communication, organizational, and customer service skills.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor.
• Flexibility and the ability to respond appropriately to changing situations.
• The ability to maintain professional standards under pressure.
• Positive attitude, Discretion, and sensitivity
• User level computer skills.
• A high standard of personal presentation