Sales Administrator (Social Media and Call Centre) NetOne Information Technology Ltd

Position: Sales Administrator (Social Media and Call Centre)

Location: Lusaka, ZM

Contract: Permanent

Probationary Period: 3 Months

Submissions: careers@netone.co.zm

Reporting Manager: Head Client Acquisition- Digitize

Background

NetOne is a leading technology services Group based in Lusaka, Zambia. Since its inception is 2007 the group has grown to be Zambia’s leading technology service provider offering a range of solutions including client computing and enterprise business solutions with long standing relationships with leading OEM manufacturers across the ICT sector. NetOne owns and operates Zambia’s first Tier III carrier neutral data offering colocation services, infrastructure as a service and software as service. NetOne also owns and operates the Swish Pay platform enabling digital payments from consumer to merchant through its integrations with Visa, MasterCard and Mobile Money platforms. The group continues to innovate in launching new products to the Zambian market and is therefore looking to grow our team!

If you are an individual that believes in career progression, innovative, fearless and want to be on the winning team, we are the team for you!

RESPONSIBILITIES

The duties of the job will include but are not restricted to:

• Manage the company’s social media accounts and post content. (e.g. Facebook timeline cover, profile pictures and blog layout)
• Performing research on current benchmark trends and audience preferences
• Designing and implementing social media strategy to align with business goals
• Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
• Brainstorms and Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency
• Communicate with followers, respond to queries in a timely manner and monitor customer reviews
• Attending to and responding to customer inquiries and complaints.
• Develop objectives for the call center’s day-to-day activities.
• Generate Sales from Cold Calling and follow-ups from inquiries.
• Collect and analyse call statistics (sales rates, costs, customer service metrics etc.)
• Maintain high customer service standards
• Monitor and improve ordering, telephone handling and other procedures
• Following up complicated customer calls where required.
• Recording details of comments, inquiries, complaints and actions taken.
• Managing administration, communicating and coordinating with internal department.
• Researching required information using available resources
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.

KNOWLEDGE, SKILLS AND ABILITIES

The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.

• Bachelor’s Degree in Mass Communication/ Digital Marketing or related field.
• Must Have experience with social media platforms and marketing.
• Hands on experience in content management.
• Excellent communication skills.
  Ability to deliver creative content (text, image and video)
• Solid knowledge of SEO, keyword research and Google Analytics
• Knowledge of online marketing channels
• Analytical and multitasking skills
• Must be customer focused.
• Must have a creative mindset.
• Focused, accountable, responsible and committed to success.
• Proactive approach with a high level of attention to detail
• Must be systematic and results oriented personality
• Experience of 1 – 2 year is mandatory.
• MUST HAVE a valid driving license with 2 years plus driving experience.