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- Company: 10Bet Zambia
- Location: Zambia
- State: Lusaka
- Job type: Full-Time
- Job category: Customer Service Jobs in Zambia
Responsibilities
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed on KPIs and Objectives
- Attend coaching sessions with Team Leader and Quality Analyst
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processed
- Work collaboratively with the team
Qualifications and Experience
- Diploma in any business-related course or higher
- Passionate about customer care
- Experience working with MS Office
- Fluent in written and spoken English and any local language
- Able to work well under pressure and under minimum supervision
- Experience working in a betting company will be an advantage
To apply for this job email your details to goldendeers.66.E28@applynow.io
Closing Date : 20th May, 2022.
