Merchant Back-Office Support MTN Zambia

The key responsibilities for this role include but not limited to the following:

• Provides Bulk payment training and consultation to Corporate clients;
• Resolution of Mobile Money queries from Service Centers, Connect Stores, Agents, Merchants & Customer advice for walk in customers;
• Vetting of Kiosk Agreements;
• Files and codes documents in approved system for easy reconciliation and retrieval;
• Vetting, Processing and Creation of Agent lines;
• Provides assistance during UAT and Upgrade tests;
• Finance Operations – reversals, adjustments, bank engagement, partner float and liquidity support, National Financial Switch (NFS) reconciliations;
• Operational daily, weekly and ad-hoc reporting.

Candidate Requirements

• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
• Diploma in relevant business-related field;
• Minimum of 1 years’ experience in business operations support.

Women are strongly encouraged to apply.

Note: that only shortlisted candidates will be contacted.