Lead – Credit Control
DEPARTMENT : Customer Experience
VACANCY : Lead – Credit Control
LEVEL : Assistant Manager
LOCATION : Lusaka, Zambia
JOB PURPOSE
To manage credit risk of Enterprise Business customers, customer onboarding and billing processes to mitigate financial risk as well as delivery of business KPIs including financials, strategic projects, revenue generation, process compliance and process improvement.
REPORTING TO THE HEAD-BUSINESS SUPPORT, THE MAIN DUTIES ARE:
- • Billing Assurance of Enterprise customers to achieve maximum revenue.
- • Owning the process of activation, migration and deployment of service once sales process has been concluded.
- • End-to-End adherence to the Dunning and Order to Bill Policies.
- • Managing the end-to-end Handset Bundled Offer (HBO) process, and ensuring reconciliations are conducted monthly.
- • Maintaining an up-to-date contracts and HBO trackers.
- • Credit Assessment of prospect and existing post-paid customers to ascertain creditworthiness.
- • Working with cross-functional teams and partners for process changes and other initiatives for enhancing customer experience.
- • Ensuring Relationship Managers and Credit Controller allocated accounts are mapped to a Key Account Manager.
- • Reducing customer complaints by ensuring all customer requests are handled in a timely manner.
- • Daily, weekly, monthly MIS reporting for Key Performance Indicator/Group reporting.
REQUIREMENTS
Educational Qualifications & Functional / Technical Skills
• A Bachelor’s degree or equivalent, preferably in a business/IT related field and/or other related work experience.
• Ability to research, analyze and interpret complex information.
• Good Analytical skills.
• Good Presentation and Interpersonal skills.
• Sound knowledge of Microsoft Office Packages (MS Excel, MS Word, Power-point).
Relevant Experience:
• Preferably a minimum of 2-3 years’ work experience in a similar role.
• Strong background in customer acquisition, re-engagement and retention strategies.
• Credit Risk Management.
• Ability to operate in a performance driven organization.
• Ability to handle and prioritize multiple projects simultaneously.
COMPETENCIES REQUIRED IN THE POST:
• Business awareness, analytical skills and problem solving skills.
• Good knowledge of customer service performance standards, procedures and practices.
• Sound knowledge of Airtel products and services.
• Excellent and effective communications skills, both oral and written.
• Personal Organisation.
Suitable candidates requested to apply by sending through their CV’s to jobs@zm.airtel.com.
The closing date for receiving applications is Friday, 15th December, 2023.
Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, ethnic grouping.
Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.
