NOC Assurance Manager Airtel Zambia

DEPARTMENT : Networks

VACANCY : NOC Assurance Manager

LEVEL : Manager

LOCATION : Lusaka, HQ

JOB PURPOSE

To provide day to day oversight of the Network Operating Center operations for Airtel Zambia and operational support on a 24/7/365 for Airtel Zambia customers.

CORE RESPONSIBILITIES ARE:

• Timely Surveillance and Escalation of Alarms from the Network Operating Centre (NOC).
• Full Outage / Performance Reconciliation.
• Conduct daily uptime and other KPI reconciliation with partners, tagging incidents with correct RFO and outage bucket.
• Conduct daily, weekly and Monthly Sign off of performance with passive vendor and active MSP for RnP computations.
• Effective governance of Partners.
• Process adherence.
• Regulatory, Occupational Health and safety Compliance.

REQUIREMENTS

Educational Qualifications & Functional / Technical Skills:

• A degree in Telecom Engineering.
• IP Literate (CCNA /CCNP certified preferable).

Relevant Experience:

• 5 to 10 years’ experience in Telecommunications of which 3 years should be in a management role in an operations related field.

OTHER REQUIREMENTS

• Entrepreneurial disposition in decision making and managing resources.
• Logical decision-making abilities.
• Flexible and dedicated.
• Ability to innovate and deliver value to business.
• Ability to manage an outsourcing partner to effectively deliver on service level agreements.
• Impeccable integrity and character.
• Go-getter.
• Good Communication Skills.
• Understanding of Cost optimisation, Network processes, automation and Innovation.
• Must be a member of the Engineering Institute of Zambia.