Invoicing Clerk Coptic Hospital

Job Description: Invoicing Clerk

Position: Invoicing Clerk

Reports To: Accountant

Main Purpose of the Job

The main purpose of this role is to ensure correct and prompt registration and charging of all patients and clients seeking services from the Coptic Hospital.

Principal Responsibilities

Invoicing

• Ensure correct invoicing are uploaded on the system according to the client’s service requests and Doctors.
• Manage insurance and company schemes and all services covered.
• Manage claims for insurance and update all relevant information on the system.
• Post all billings on Apace and smart system.
• Correctly assign consultations to both the patient and the Doctor and book appointments for patients according to Doctors availability.
• Invoicing cash and insurance patients.
• Provide correct information to patients about all Coptic Hospital services.
• Sending approvals for insurance claims and liaising with insurance companies if anything.
• Generating invoices for relevant clients e.g. insured clients seeking services.
• Understand insurance packages and make necessary documents available to insurance agents when the need arises.
• Ensure appropriate insurance guidelines are followed when providing services to clients e.g. verification of identity, running smart cards appropriately.

Documentation

• Managing patients’ health data and other personal information, and maintain confidentiality of the said data.
• Maintain relevant databases and filing systems.
• Ensure documentation to support submission of insurance claims is in place

Administration and Operations

• Undertake daily administrative tasks to ensure the functionality and coordination of the facility
• Give appointments to patients who want to see the doctor and inform the doctor of their arrival

Customer Service

• Provide clear information to clients regarding services at the Coptic Hospital,
• Provide timely feedback to clients to ensure high customer satisfaction.
• Provide support during evacuation of patients from the facility e.g. calling insurance company, contacting appropriate evacuation service etc. in collaboration with clinical team.
• Inform patients when test results have been confirmed.

Required Qualifications, skills and experience

a. Education and knowledge:

• Diploma in any Business Studies and or front office operations or its equivalent.
• Knowledge of office management systems and procedures.
• Proficiency in MS Office (MS Excel and MS Word)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Experience in and understanding of basic financial management.

b. Experience:

• At least (2) two years of relevant work experience as an Invoicing Clerk preferably in a hospital setting.

c. Skills & Competences

• Integrity,
• High level of Confidentiality,
• Willing to learn new skillsReliability,
• Attention to detail
• Excellent communication skills
• Willing to collaborate with team members.