Business Development Manager – ICT Axis Solutions Africa

Our ICT business development team is growing and we will be pleased to be joined by a highly professional business development manager with broad experience in the industry. This roles requires sales, account management, customer needs identification, communication , innovation and decision making skills.

DESCRIPTION OF TASKS/PROCESSES AND OPERATIONS

• Preparing daily, weekly, monthly, quarterly, and annual reports.
• Carries out performance reviews with superior every month
• Improves skills and knowledge through training and certifications.
• Utilise the various tools in the customer relationship management system to capture sales and marketing activities and strictly adhere to them.
• Formulate and implement the strategy of the unit together with peers and supervisors
• Developing and conducting sales campaigns, as well as marketing and promotional plans
• Generate revenue through new sales, cross selling, installations and training.
• Provide insights into new product development and innovation for the territory
• Analyzing and investigating price, demand and competition activities and taking appropriate action.
• Increasing or maintaining positive levels of customer satisfaction by providing impeccable pre and post sales customer support as well as providing important information on the products or services.
• Ensuring that the complaints handling procedure is strictly adhered to.
• Developing and enhancing the brand of the company.
• Representing the company in various conferences, trade fairs, and networking events to attract more clients.
• Ensuring compliance and adherence to legal requirements
• Developing an annual calendar of events for Axis Solutions Africa and key stakeholders.
• Managing relationships with external providers and technology partners (suppliers, vendors).
• Utilise the various tools in the customer relationship management system to capture sales and marketing activities and strictly adhere to them.
• Utilise the various tools in the customer support system to record tickets, projects and customer complaints.
• Carrying out any other duties as delegated by superior.

KEY DECISIONS

• Decides on developing business development strategy for the territory
• Drafts budget and oversees its implementation.
• Decides on types of trainings to be carried out and their frequency
• Decides how business development campaigns are conducted, as well as marketing and promotional plans.
• Decides on which new markets to venture into.
• Decides which new products and value added services to come up with

SUPERVISORY CONTROLS

• Receives supervision from the Country Manager through meetings, emails, memos and interaction on a daily basis.

KEY CONTACTS

Internal (above and below post holder)

• Executive Management.
• Heads of Departments.
• Direct Reports

External

• Customers.
• Government departments
• Non-Governmental Organisations
• Suppliers.
• Funders.
• External Auditors.
• Consultants

Educational Qualifications:

• Bachelors’ degree in Marketing,Business Management/Administration or related discipline.
• Master’s degree / MBA will be an added advantage.
• IT diplomas or certificates or any business qualification such as Digital Platforms will be an add on.

Experience Required

• At least five years of business development in ICT environment.
• At least three years supervisory and leading experience.
  Skills and Attributes Required:
• Excellent Communication Skills
• Proficiency in written and spoken English
• Negotiation Skills
• Excellent Customer Care
• Good Teamwork Skills
• Strong Analytical skills
• Planning and Adaptability
• Creativity
• Good Project Management Skills
• Understanding Marketing Concepts,
• Sales Planning
• Competitive Analysis