Carlcare Service Limited was established in Hong Kong in 2009 with an aim to provide professional service support to mobile phones and other electronic consumer products, and over the years has become a leading service brand for consumer electronics in South East Asia, Middle East and Africa. Currently, Carlcare is providing full-service support for TECNO, Itel & Infinix three worldwide famous mobile phone brands. Therefore, Carlcare Service Limited wishes to invite qualified candidates to fill the positions of Research and Development Technician to be based in Lusaka.
Below are the requirements and duties that will be required from the candidate;
Responsibilities.
- Regularly collect and classify after-sales information, give TL and TM the same frequency to serious problems in time, and provide technical support to after-sales
- Regularly collect and classify online & offline market information, and use the valuable information for localized scenario testing program design to ensure the quality of unlisted projects.
- Brand market visit to analyze problems and offer solutions.
- Quick response to offline – problem classification and submission
- Carrying out market research to analyze similar products and their functions
- Follow up and promote the local related problem solving and closing the loop
- Testing prototypes for functionality and longevity
- Creating engineering plans for new products
Qualifications.
- Diploma in computer science, information technology, or related field. Degree is an added advantage.
- At least 1 year of experience as a Software technician or in a similar role.
- Proficiency in computer operating systems, such as MS Windows, MAC OS, and Linux.
- Exceptional working knowledge of computer systems, including networks, servers, and system maintenance.
- Good understanding of phone equipment.
- Strong diagnostic and troubleshooting abilities.
- Excellent problem-solving and critical thinking skills.
- Good written and verbal communication skills.
- The ability to stay up to date with the latest advancements in hardware and software.
Candidates who feel they have met all the above-mentioned requirements to submit their latest CV’s with the day to day contact detail on the following email address provided below; HR.ZM@transsion.com. not later than 06th May, 2024. Hand delivered applications will not be received at this point.
