Lodge Manager Tongabezi Green Safaris

Green Safaris is a group of like-minded individuals that together provide access to some of the world’s most remote and incredible locations. We are guided by our Green Ethos that leads us to discover new ways of doing things that have a lower environmental impact and enhance our guest experience, for example, our Silent Safaris on all-electric vehicles and boats. Together we create unique experiences of a lifetime

Job Purpose 
The main purpose of the Lodge Manager is to manage the lodge and thereby create a profound guest experience, in line with the service vision and creative concepts of the Lodge. It is the responsibility of the Lodge Manager to monitor hospitality service, maintenance, gardening, and housekeeping standards within the lodge. The role is additionally strategic, and the lodge manager must drive the appropriate service directives for the lodges and move the lodge towards achieving broader goals.

In this capacity, guest expectations regarding the standard of service should be exceeded. In addition, the lodges need to be monitored so that they run cost-effectively, within the agreed budget; in a manner that is conducive to positive inter-personal relationships between staff; and at a superior level of efficiency.

The lodge manager is also responsible for ensuring that the morale of the lodge staff is kept at a high level and that staff is developed on an ongoing basis.

This position reports to the General Manager.

Duties:
In broad terms the lodge manager oversees the following key performance areas:

• Drive the broader goals of the company, in terms of the lodge, by planning and implementing Strategic Management Plans.
• Effective communication and liaison with individuals often not local to the lodge for the planning of guest arrivals, departures, and marketing activities of the Group
• Management and training of the lodge staff in line with Green Safaris core values and environmental management policies.
• Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained.
• Maintain the highest standards of housekeeping and maintenance and ensure that style and design are not eroded.
• Effective financial management through the administration of orders and effective stock control.
• Oversight and contribution to the work of the Green Safaris Conservation Foundation.

Qualifications and skills.

• A minimum of 5 years of work experience as a lodge manager.
• A bachelor’s degree in hospitality or hotel management.
• Good bus craft, troubleshooting, building, electrics & plumbing all in a remote bush setting.
• Exceptional Food and Beverage knowledge.
• Must be hardworking and cooperative.
•  High standards of service excellence and a passion for the industry.
• Good computer literacy and competency in MS Office suite.
• Excellent management ability and communication skills.
• A developmental approach to staff members.